I purchased the 42 inch spiral stair case and installed myself. I highly. I don't expect any issues whatsoever with the installation.Update : Finally got enough time off to go install the staircase. This company is very easy to work with they answer your questions they help you through the process they find just what you are looking for I am very happy and satisfied. I ordered a spiral staircase for a house I was remodeling. The parts were well organized. It takes up very little space and very sturdy. Being 2000 miles away, and having the stairs designed the way I wanted them, and having them delivered on time was great! Easy installation and very sturdy. Woodwork Wood Step Plans Pdf Plans Wood Exterior Stair. I did shop after for spiral stairs for a while and I am so happy I worked with Paragon Stairs. I would encourage anyone to go ahead and jump into your project with Paragon. I called many places including Home Depot but no one was able to provide the kind of stair I was looking for. Paragon exceed our expectation from beginning to end! when stretching the hand rail out to be install, the primed paint on the rail cracked and then pealed. We also opened up a loft for overflow guests but were not sure how to access the loft with space being issue. What a surprise! Given it was a stock kit, I had it in my home in 7 days and I installed it in one. Start your project with a free consultation with expert staircase designers. Highly recommend! the main column will need to be painted to match the finish of the stairs. Stairs were perfect. We won’t receive our staircase for a few weeks but I’m sure it will be exactly what we ordered!! It is going to be the focal point of our sweet little house. phone calls. Fantastic product. Great communication, prompt delivery, stairs worked out perfect. We LOVE our amazing spiral staircase. installation instructions were to generic. Packaging needs to be more secure. I also suggest watching a couple YouTube videos (from other vendors as Paragon offers none) on how to pull apart the coiled handrail as it is not delivered at the correct diameter and it is not clear from the instructions how to perform this task and the process is easily misperformed. Great service and products, highly recommend. These people did that. stretching the coiled railing to a helical shape. Very knowledgeable and had no problem getting me what was requested. I would highly recommend this stair! Steve worked with us to create the perfect staircase for my needs and budget. Perfect for extra wide stairs and commercial spaces, our Dual Stringer Stairs are fully customizable for your project. on-line "meeting" where I could see the product sketched up in real time, the order was placed. did it all with two people and some advance planning for safety.Remember that the economy DIY spiral stair kit is a narrow width staircase. Took longer to install than anticipated (2 people, 2 full days) a few holes need to be enlarged, and some of the instructions weren't clear. Some hardware was powder coated for the railings and some were not. Purchased Spiral Staircase. )could not be deleted/credited (part of "kit"). It was a fun project setting it all up, went very smooth. Top quality. I was a little disappointed in the lack of stainless steel hardware. Spiral staircase is a joy. Took about 3 days of work. stair project. Extremely please with service as the ordering was easily done and delivery was in a timely manner. Our dual stringer floating stair’s low profile design makes your treads the focal point! They emailed me a detail sheet for the different sized spiral staircases as soon as I called so I could keep framing the opening. They defined all the needed elements of the stair to work in my special location. It looks like a beautiful black metal sculpture that also takes me from the living room to a third floor loft. Patient, professional service and care. The stairs ship complete with all necessary parts for assembly. I ordered the diy to code economy stair kit and am overall happy with the final product. If I had to do it again I would have upgraded to the next level to have ease of use. Thanks. One thing I really didn't feel was of quality and certainty wasn't designed very well was the handrail. Very happy with everything . Installation was straight forward.Looks great. My brother and I spent one day installing the staircase and it mounted perfectly. The company is solid, professional, and friendly. Max stair width: 600-2000mm 4. For a kit like this I would say it is very strong, quality is higher than expected and when it's finished, it will be a great compliment. Quality is as expected. I say "our" project because that's how Brian treated it. After we framed in our secret wine room under the owners house I gave them our hole dimensions and out total height. The stair build was precise (outstanding machine work)...flush with the balcony floor. Great product, support, company, and followup. How easy would it be to install? I was presently surprised the way they communicated where they were in the development construction and delivery. The entire process was simple, the people who helped design the stairs to fit our needs were excellent. I would recommend them for the quality, and mostly, for the customer experience. Overall I am very pleased....from the initial phone consultation, the order design, shipping and quality of product. Luckily, my contractor was able to file it down so that it would fit.Also, Paragon estimated the thickness of the floors when ordering the stairs and even though there turned out to be a 2nd ceiling above the lower ceiling, the stairs still fit after my contractor made some adjustments to the height of the stair risers. But it's ok. Still their customer service staff were pretty good at answering my calls and following up with the shipping company.Highly recommended. And be mindful of the allen head set screws as they are painted and did not thread properly. The top of the center spindles are not angled to meet the aluminum railing very well. Hopefully my dog will overcome her fears and be able to actually use the stairs :). some balusters were formed incorrectly at their facility and new ones are on the way. Quality staircase, and great customer service reps and salespeople. Not hard to install the only complaint I have is the handrail. I am very happy at the way it all. We replaced a ladder to the loft of our cabin and it is absolutely perfect. I couldn't believe how heavy duty they are. stair.I was able to set it up by myself, except for the uncoiling of the aluminum handrail, that was a bit tricky.All in all everyone was satisfied with the results.Thanks Paragon. Thank you very much, Mr. Fennelly for your guidance and personal attention.The delivery was perfect, the assembly took a whole day but was worth it. Very easy to install! I, This is the second spiral staircase from Paragon Stairs that I have used. Love the product. I redesigned the area for a much more compact and safe spiral staircase. Schedule your free consultation with an expert designer to start your project. My stairs are very well made and I love them. I really felt like Paragon really thought my order was important -. Accept Customized Package The shop drawing and 3D drawing of the stairs are provided by the designer.The sales will tell you the package measurement and the shipping cost by air or by sea. This field is for validation purposes and should be left unchanged. Service Details: The double stringer is a floating staircase design that features the two stringers under the steps and in from the edges of the stair for a floating look. You have to cut each hand rail rod. There are easy to follow instructions regarding the shipping of product. Paragon’s dual stringer floating stairs feature two steel support beams. installed.The staircase came in a large box on a pallet and the one-piece steel pole. The rep was super. I love my spiral stairs. We are very happy with their service and product! They have wider versions for more ease of stepping up and down.NOTES:1) The center post came in 4 sections that screw together. Thanks sooo muchPete R. Edmonton Alberta Canada. Very happy with my purchase and makes our home look way better. I bought the most basic model stair and it. I found the website, browsed the products, took a couple measurements to share with the sales consultant and called. Highly recommend this company, very knowledgeable, excellent follow up. Salter (aka Paragon) helped us with many iterations of design. The staircase is beautiful and we have a VERY happy customer. They arrived on time with no problems. Let it be known that service, patience(I'm a Pain in the butt) integrity, honesty, knowledge and more was as good as it gets. Stairs arrived on time and assembly was a snap! I figured it out, and the finished product is in place, functional and looks good.....great experience overall. We added slip strips on the stairs to be on the safe side. It would have been a good idea to enclose the assembly instructions in a plastic bag. Durable and well made. The design process, the quality of work was absolutely wonderful. I own a Paragon spiral staircase that fits perfectly in my new condo: a converted church. Click here to view our double stringer stairs. We've yet to install the stairs, but I can tell from the items delivered that they're quality and that installation will be a breeze. See how we have improved the homes and lives of our clients. I now have a super practical and attractive staircase in my new apartment. Stairs are great for a small space which is what i was looking for. It takes detailed oriented folks to do so but it is not too difficult.I would suggest getting the diamond pattern. great customer service. I have however received the. Very impressed with the stairs, excellent customer service. Easy to install. Solid, great quality and, First off, this is Geno Guerra. super solid, easy to install and looks fantastic. Laying it out was easy and installing took time but wasn’t to hard. The sales and support team were great throughout the whole process. Great experience. You had addressed your inquiry to Mark Hall of Hall Design Group here in Essex, N.Y. with whom I collaborated on the construction of our home, for which the stair case was, ordered, and, although I forwarded your e-mail to him, he did not respond. Although our handrail was damaged by the freight Co. and a couple minor missing parts Paragon's customer service was good . Aside from that, everything is very well. I actually installed it all myself. We produce a wide range of quality steel stair products designed to meet specific building needs. But the. I give these people 5 stars. He was so. Granite tread stainless steel double beams residential stairs staircase timber color choice. Assembly was easy enough, shipped two weeks sooner than promised. Stringers used UPN (european channels with taper flanges) profile sections. Our build project was slow to start because of weather, but Melissa continued to check on us and work with our timeline as it was unveiled. I did a google search and found Paragon. Installation took time (two sets of hands at particular times) and the. We also really should have had another small footer for the post at the base of the stairs, but realized it too late to add one and again, it was not addressed in the instructions. Paragon was very helpful thought the whole process. are very complimentary! This will be an impossible task due to weight, and instead I advise dropping each stair tread on to the column from above with the column erect. Fair price, great shipping transportation and unloading service, easy to install, extremely functional, well built and they look GREAT.Terry Hunt. Looked for a staircase for our small cabin to replace a ladder leading to our loft and im glad i decided on paragon stairs. The kit came packaged very carefully. – Accurate Pricing. They were very helpful with the order, communicated during the time of fabrication, staircase assembly and install went very well, and most of all the end product was great. We just took a picture and gave them the measurements, they gave us the details for the best possible positioning. They are reliable and quick to respond to email or. Very knowledgeable and very thorough. Very high quality end product. I could drill a few of them, but for the large ones in large metal pieces I had to pay a machine shop to do. You get experts that know the product on the phone when you need them. We solved this problem by purchasing some pre-split pipe wrap at the nearest big box hardware store. ... double side stringer carbon steel solid wood tread staircase. It took him and his helper about a day to set them up and attach them to the house. All the items were listed and checked, and all there. Great sales/service and they ship to Canada for a very reasonable amount! Assembly proved somewhat challenging. Stairs came out just awesome and support from the company was beyond my expectations. This 3d Rendering of our mono stringer staircase shows a single I-beam support in the middle. The switchback stair is a beautiful, stylish way to save space in a compact room. Would never hesitate to use Paragon Stairs! Great Job. I had to drill numerous holes which was not fun. The staff was very helpful and stairs were delivered in timely fashion as promised, highly recommend them if you need spiral staircase. I recommend going with the "less refined" but better fitting. The stairs went. Shipping info and follow up was great as was the quality of construction and materials. The online design person really took our project seriously. good experience all around, from design to execution. I would have made several mistakes without the guidance of their designer. The stairs were the key to generate the interest in doing more to that area. I agreed with their proposal and within 3 weeks they send me the stair and I install it very easily and it fits perfect on the space.The communication and support was perfect as well as the price, and quality. Beautiful work. The instructions were confusing at times, especially when there were many extra bolts which were not labeled (and a few missing bolts - maybe our package came with the wrong bags of hardware). JOHN ROBB Custom Homes, Inc. Stairs were easy to assemble and have a clean finish. Just 2 weeks late in delivery. Perfect serviceFit and finish awesomeBest price I found. Shipped Earlier than expected. And the final product is awesome. Easy to install and they look great with out breaking the bank! Product was just as they said. Excellent experience from start to finish. A member of our SMA certified team goes over each decision to ensure your staircase matches your vision and budget. The customer service was nice and great to work with. I was a bit skeptical about having a spiral staircase shipped to me but the design and shipping were exceptionally well done. Ordering was easy, and once my stair kit arrived it was fairly easy to install!Definitely recommend. Great quality product, easy to install. Quick response and a good price for the stairs. My only negative. attached the balusters to the handrail was a completely different design than that referenced in the instructions. The next step is to convert that storage space located above into a nice auxiliary room (I'm saying "mancave" but shhh my wife hasn't heard me say that yet.) help lift it onto the post and then hold it place while I bolted it to the deck. Fast responses and shipping. We build decks and used this stairs system from Paragon, the price was right and the install was easy. The World's Largest Selection of Straight and Spiral Staircases, Checkout our 2018 Award Winning Deck Stair Project. Great customer service. We had it quickly, good instructions, easy install and excellent follow up! Highly recommend! The quality of the product is excellent. We had a lengthy process of designing during a long renovation to our house. My customer was very pleased and all. The delivery to Arizona was screwy as they went through several carriers and the staircase was separated from the pole and was not on the delivery truck. Great overall experience. Had a great experience designing and getting this spiral stair for my home.. The experience was great from project development through design and final install. A bit more tricky to put together then anticipated. Company shipped us a new one promptly. I could not have been happier with the product, support, service, features, and result. Our spiral staircase was delivered efficiently, it was easy for our team to install and made of high-quality material and craftsmanship. Very easy to install with basic construction knowledge. We spray-painted them with double coats piece by piece before installation and saved ourselves $1K! Customer service was fantastic with helping us order the right staircase and with answering installation questions. The customer support was good. Salesperson Chris was great to deal with. As a custom home builder we demand our business partners be highly skilled and knowledgeable. I have not installed the staircase yet due to time constraints and the remote location of the cabin it is intended for. He asked important questions and made suggestions that were useful and improved the outcome, such as suggesting adding extra balusters for added safety for the small grandchildren. You guessed it; double stringer stairs use two support members for their structure. We will definitely be sure to refer other customers to you.THANK YOU!AJ & Caroline, We love our new stairs and would highly recommend the product. Every Steel Stair begins with detailed drawings and industry-leading engineering for a staircase that meets and exceeds the most rigorous standards. Perfect addition to our cabin! In general, these modern and contemporary stairs are less expensive than single stringer stairs. Measure your other baluster heights and calculate how much to cut off, not necessarily 1 1/2".5) The PVC railing instructions are too vague. The double stringer is a floating staircase design that features the two stringers under the steps and in from the edges of the stair for a floating look. definitely would recommend and will do business again with Paragon Stairs. Finally I found this company "Paragon Stairs" and I call them. My only bump in the whole process was the shipping company which was out of my control, hopefully New Penn doesn’t drop the ball for paragon with anyone else. We had a VERY tight shaft with which to get a spiral staircase in and Paragon was the right solution. Customize one of Paragon’s existing products to meet your ideal stair vision, from the wood species used to a custom color finish. Paragon was easy to work with, they provided up from information, clarification and great follow up on my questions. The instruction manual needs work, confusing, and drilling bolt holes in the platform. He was able to speak with our contractor to make sure stairs were going to meet codes. The damage ruined my spiral stairway. He walked me through the entire process and we could not be happier!! Only one thing I would do different and that was checking all the steps for threaded holes were the set screws go. !If you’re in need of a staircase, I would highly recommend going with Paragon. My only complaint is bending the rail to fit the radius, is really quite difficult (in my opinion). The most time consuming part was actually the railing supports as each one had to cut to length. Overall we are very satisfied with the stairs. Instructions on product were a struggle to get around if you are not very handy. Order was taken, shipping completed, and received timely. Very high quality stairs and easy to install. I must also warn you, prospective buyer, that unlike other stair companies in this business, the stair treads do not have built in spacers between them so you are expected to measure and place them one at a time. Sales staff was great also. The stairs are very sturdy and well built. My wife and I installed the stairs in one day and with little to no issues. Also, a few pieces of hardware were not long enough and required a trip to the. I really couldn't be more pleased, the way our project worked out. Fast quote and easy install. Would have given five stars except I had to stain and seal the treads. Put them in for our dogs and they work exactly as expected. Our stairs are on the center of the treehouses so will not get direct weather. My experience was great from the initial consultation all the way through to delivery right when I asked for it! I'm partway into installation and find some issues. Most cost-effective way to have a spiral staircase. Very happy with price and end result. I fixed the basement of my house and needed to install a spiral stair but there was a problem, the space between the walls was too narrow. But we needed a design that would take up the least amount of space. Only minor hole drilling was needed to attach the top platform rails. We. Exactly what I needed to survive the salt air here on PEI. After remeasuring and. It took 3 of us to assemble with no problems. My father in law builds quality custom homes and was very impressed. No more climbing a ladder to the loft of my cabin. I'm a contractor. Instructions do not mention this. I am pleased to recommend Paragon stairs.I would say to expect, the installation to be more difficult than their estimate, it took about. I suggest you build your own spacers to greatly decrease the difficulty of placing the treads at equal distances apart. Great customer service!Arrived on time.All parts present and instruction was an easy 2 man job. Prompt delivery and good quality product. Great stairs. Delivery was prompt, the sales team helped every step of the way with size and details, and the stairs we bought are lovely and exactly what we ordered. Great product and support team, well built and beautifully designed staircase was just what we needed for our craft distillery. One point off for poor instructions and delay in shipping when I was told it was in stock. Sale engineer was very helpful in meeting the requirements of our project. Stairs to our loft look incredible and are very sturdy and safe. The unit was stable, instructions were clear, and installation was smooth. Our purchasing experience with Paragon was great. Only complaint is that the instruction manual didn't have directions on how, Although my contractor had never assembled a spiral staircase and was a little skeptical, upon arrival of the box they followed the instructions and really enjoyed the project. I reported this to customer service and asked how and what is their remedy? A little care was all that was needed to complete a great addition to our outside living. I was able to easily design a custom spiral staircase over the phone with a Paragon design consultant. Includes middle landing, top floor main supporting beams connection details and … Don't expect the instructions to be sufficient and allow more time than specified to complete your build. ... double side stringer carbon steel solid wood tread staircase. They are the center piece of our house. Within 30 minutes of conversation and an. have a clue as to whether or not this was actually possible but Paragon assured me that it was. It went together well and I was happy with the quality. Things can get a bit chaotic if you do not keep parts and pieces together and organized in one spot. We are having to send the treads back to the company to be powder coated again. Assembly was pretty easy with the only difficult part was. I had gorgeous custom made spiral stairs made for my two story library. Good quality. We ordered metal staircase with metal treads with the aluminum railing, it arrived sooner than 'd been quoted and my son (a carpenter) helped me install the staircase in about 4 hours.We are very pleased with finished product and more than happy with the service we received from Paragon Stairs. The salesman was right on time with conference calls. Assembly was about as described--there is one point that you need a few people (4 is ideal, 3 is doable) to hold it up, plumb, and mount it, and another. Happy Campers ! have many different sizes to choose from, I end up going with the smallest size that was still code legal (5'). The final result is a client satisfied the stair is comfortable to climb and solid. highly recommend paragon. The construction process was quick and delivery was ok. about 5 hours with basic tools. Good product,only problem I had was set screw holes had not been chased. In simple terms, the double stringer re-creates the effect of a channel without the need to resin in glass – and without the huge expense of fabricating a … The stairs that I received was above and beyond what I expected. We ordered our steps before construction on our house. Very helpful in the design process from start to finish! Kept our overall project on schedule. My wife and I installed them in one evening. Satisfied with everything! Would have been 5 stars except installation is not as easy as you might think. However, the results were worth the aggravation. installed a spiral staircase before. A switchback staircase rises halfway in one direction, then switches directions at the landing. The carriers for the treads are usually angle irons, flanged in toward the middle of the stair for a cleaner look from a side view of the stair. Quality stairs! This sped up the assembly for me. I did not do this at first and it wasn't long before unsightly rust ruined the beautiful paint job on the pole.Overall, it was a great purchase and a fairly straightforward install. Overall great manufacturing, Was a pleasure dealing with you guys. the Paragon Team really made it possible in the tiny home. Recommend: Shorten landing railing by 3/4" to allow sheet rock-over-framing to clear the metal. The Paragon consultant helped us turn our vision into a practical design. What a great company and what a great product! (Couldn't they have included this $1.34 item with the hardware?). Beautiful staircase & great customer service!! very happy, While I don’t have a finished picture of the stairs in our home (we are still building), I had the best experience with Paragon. Great product. Not at all difficult to install. Love the stairs. The second beam is perfect for extra wide staircases and projects that want a little more support. Reps were very knowledgable and helpful, but this info should have been in the instructions which would have saved us time and two calls. I wouldn't use any other brand! Overall, we were able to install the stairs in two days with three people. double stringer staircase with timber tread and wire railings, US $ 1255 - 2999 / Set, More than 5 years, Online technical support, Onsite Installation, Onsite Training, Onsite Inspection, Return and Replacement, Straight Stair.Source from Shenzhen Tenda Hardware Co., Ltd. on Alibaba.com. It takes a couple of months to produce these, but they were up front about that so expectations were clear. We were able to save nearly ten thousand dollars by using Paragon. time that 2 people are needed to get the handrail on, but most of the rest can be done with one person. Is price isn't a concern you can add all the fancy options your heart desires.. My son and I installed this is a few hours. My experience with Paragon Stairs was great from the first phone call, the salesperson was knowledgeable, professional, and helpful. If you don't have a good handle on your handyman skills, this can take quite a bit longer than projected. It ended up being the perfect size and installed the diy black kit. stairs came shipped with all pieces and parts. narrow and not easy to maneuver. They were a pleasure to work with . Quick and easy installation and absolutely love the staircase. instructions were easy to following. Good product, not to difficult to install and looks very impressive. I only discovered this of the day the stairs arrived unfortunately and couldn't fix my foundation accordingly to accommodate. I couldn't be happier with the finished product or the company that provided it! Stair case is great. Paragon was great from placing the order to delivery. They look great, service was great and everything arrived as expected. It is a versatile stair that can have nearly any tread and handrail style. Material. Very happy with our staircase. Tread step finish is illustrated with a wooden plank 40mm thick but can be altered … Great Quality. Twice.Absolute pleasure to do business with. it. The process of determining the size and specs of the stairs was thorough and straightforward. Great product. Stringer offset value (top of steel of stringer to nosing line): As shown in Figure 6, the stringer offset is the perpendicu-lar distance between the top of steel of the stringer and the nos-ing line. We love our spiral staircase that we ordered from Paragon and saved thousands of dollars from other options. Quality and customer service are perfect. If I say any more people are going to think I own Paragon. Not only is their product excellent but their customer service is superior. We can use lighter material which also leads to easier shipment and installation for the average handy homeowner. I doubt that it could be installable by the homeowner. I was very please with the process of purchasing and installing my paragon stairs. I have received nothing but positive comments from everyone regarding the fit and finish of my new spiral stairs! 12 hours) but it went together well and looks great. Great experience. All components were there and it was simple to assemble. The installation took quite some time to do it right but came out very well in the end. Great customer service & great product at a very reasonable price! Install was a little challenging but with a little help my contractor seal the deal for me. I ordered a 5’ diameter aluminum powder coat white spiral stair for my Vero Beach house. The stairs look great and even with just the black paint from the factory, the steps are not slippery. Their help in the design process cannot be overstated. Would everything fit? Use a grinding tool to cut these to size--it was the easiest method I found. Features: Mild Steel; Accessible Installation Learn more about how it works. I am getting many compliments on it's appearance. My experience with the Staff was excellent . My son and I had it installed in approximately 5 hrs. I'm proud of the way Paragon Stairs transformed my living space. We can also make these stringers out of either aluminum or stainless steel! The folks at Paragon were outstanding. The stairs fit Absolutely perfect , they look stunning , One of the best investments I’ve made to my home, Paragon let me know exactly what I needed. Greg Presson in sales was 100% fantastic.I bought and installed the econo line 5’ stairs for a client.It does the trick. My only issue was with the shipping company (which should not impact your decision to use paragon). Overall thrilled with outcome and quality. Staircase height, width and other sizes could be customized, plz contact our staff for your staircase details design service! I sent an e-mail to your reviewing system, which I was told, upon it's completion would not be read. Everything went very smooth from start to finish. Had a great experience working with Paragon. A stair stringer (also called 'string' or 'stringer board') is the housing on either side of a flight of stairs, into which the treads and risers are fixed.A staircase will have twostringers, one on either side of the steps.. Additional Information: Item Code: ST002; Pay Mode Terms: T/T (Bank Transfer),D/P I needed a unique solution to a space and considered a spiral staircase. Everything showed up on time and was simple to install. Will 100% order from them again. Once the unit was received I was able to install all of it myself except for the top step off pad. quite simple to install - it took myself and another guy about 6 hours.There was an issue with the shipping cost, it was going to be more than they initially told me but they honored the original price and covered the additional cost.They were very professional and easy to work with, I will reuse paragon stairs next time I need to order/install a spiral staircase. Great customer service. I slid each stair piece over the column, screwed on the next column and continued to slide the rest of the stair steps on. To the prospective home owners looking to install these stairs yourselves, a few words of advice. Thanks, Paragon! Six women put this together, but we needed a very strong man to help us...steel stairs are very heavy. He cared about the outcome as much as we did. You'll get quick and accurate pricing from SMA certified designers! . I picked this company from two prospects. Pete & Paragon performed as promised. This was an easy set to put together and it turned out really great looking. Everything went great until we attached the aluminum handrail. – Expert advice on your design So far all went smoothly. Thank Paragon Stairs for excellent workmanship, good customer service, and support. I develop apartments and have purchased 4 sets of spiral stairs from Paragon in the last 2 years. Very pleased with the product quality and with the help walking through design. Dog leg to nosing point height: Where dog legs are required (i.e. Outstanding Sales & Service. Was frustrated that there is a factory pickup fee but aside from that, great product. Great service great product highly recommended. The stairs are beautiful. Instructions included were very good. I recommend this company without hesitation. Would order from again. We back our stairs with the only lifetime warranty on metal fabrication in the stair industry.
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