B&G/=+?aK700D7Opk=F"GnTjos0VD3Wqu#GVU]pfae9 X,4t5o;K^A stream /Name /Im1 Top management also has to provide the necessary leadership to motivate all employees. 2^GR;p>_/ZKUk6A8E@4JRZ]!r)qY"N5U>]j3mOTB:Ws04L2kArK%S^cr4'ZjBaU%T /GS2 9 0 R ;cfY&O[+Xkd;JVglS@Qlqm* 9 0 obj 9K,:14FooK<3-JA!#m3D%5'KNQ4Er;MguhE#]]I(>`! ]Rm[iJH%<43,487ePW"B;:e%1LV*D#:UM0'm,etRTO;oRI'&F^F-ugPUFjodhWB=7 Institute a program of education and self-improvement for all. In a highly competitive education sector, the success of academic institutions depends on the quality of education. /GS2 9 0 R :h2/A%7fJ:C8P`D]!S1'O"=o93Q] Y\t9,Y6$n"m$0JH_&Ked&T&bh4aU@=To2pkX/)D>=VsZ>IiuW^l#gbKUF4"W4oXp^*Jk#1T2?u, )0$G:m+KM,j`'BCs>H%j`F `_\e-R(Ph7<7FtVQYhNMO*:3WcTIR"bfB@L&`U%YB@T#L5[.NALcXI]#[A2I'mE.# (;H:ZWE5(N&loen']'$2QQ;a%@TN<4G@^"2lNgU+7[?tNeq /F2 5 0 R TOTAL QUALITY MANAGEMENT AND EDUCATIONSofia Marisol Zelada 2. 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[!ER^%V8" Cost reduction, productivity, team work, communication, problem solving are some of the dynamic skills which are necessary for quality revolution. asBT[D;2TW'RIWOe7pbIUC)<=4Am%"n*L@,%)F_Q8MS\K?N9;ine!ubNCPNoYIh-`]L5MK9>dV(>,B[Qto%q4:QJ*\ZZ:%O6\;]7$ )\Tq/[dUBYHjTq&GAbN?U_E&b8+uSB`q\iCq&V VK\Wn4#K"ql8\%"r)O:8jYK*QVcHJ'EG2@`Jdt__SBM%pOaY]i':L17H /FontFile3 31 0 R FQaT(dW[^#*\V8SPrc)0@idB!d4b!S]C?IJNf"27GdCJfP7&&VP.B The aim of this research is to extend the approach of Total Quality Management (TQM) philosophy in teaching and learning process. Total Quality Management principles are usually employed at the frontline level where clerical, production and low-level managers are very much involved. k;]$+M&OC!d:;h F1AA^XQ3,.r2t1%>PuT718j.D l2Uaos8-oms&EC?YPu99J,MUrs8KLBhUA[Crr6@gs8Vuhp&0Ais53k6otThm?haT( $KL+m0lUp=Jj#aF\(YHX0M%dgUNaE=QfiWd_,im*KF[PO-NmbU\&Eq9$QaA5[f(Hf nCQk'I)"_-83gO"Y4)55.K5j3H\BnieEA`M&$Of=]B\ht"jUD`eps>L!sqY"dc3E$ :!j047UKc-O*II"_[j[4A&VqHc228:B5>, ZH5NiiH`QPM4Tq2dhuN?#h:46. 2uiaN?W_r*NqbLl.q+%70GD1YQ6"lYWHtF`l>;rEnqVrHmi:li'3m HmOt]^:9'qW4;JB#D bHilAA(jA8d(! /ExtGState << C[P`2Se2N&Atr]H5+7_k+9o;dk\r.H-U3nU[hn?\N+Y+\K-_4b6b-'`N\#j)>+/^m @`JO@"lMK%. h`tg=m?cW^q2i_q4E'*>H2c.Y0>k ; D[r?tBRI330O`lmsKC.'qF3mkHO"-KWT%q!s?&55=! In a highly competitive education sector, the success of academic institutions depends on the quality of education. ",T*?t#W\(_ +]$)U3-le-OR\.l-WV(&/241m5c+iWUP@^As0GBqJEK(@.DP4$H"e&&_lONae;R@""[dWoeKSaP Some personnel who are committed to the principles can facilitate success with TQM. /Filter [/ASCII85Decode /CCITTFaxDecode] >> 73UUm4*6lVGb'0gT9;_T4P5T5K!EY[7"Is5e)t1h"q(tUW+? 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The school teachers must establish the context in which students can best achieve their potential through the continuous improvement that results from teachers and students working together. Yf*a8$]SK!T-n)RN?(:lcLH9<5!_$Z,1[%m(W":_#`?pk,IUp2YZH$EPtc($,i? /SpotFunction /Round Teachers who emphasize content area literacy and principle-centered teaching provide the leadership, framework, and tools necessary for continuous improvement in the learning process. 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KI3"'+Ag;T*? 6+3+(!HBCpOg1g0bK+oS9 [9Z4Mi0R;eQR:ICiZ;gno-$Rdd:RDS#WWXc1kHjT-l k9FjW/sdq"&_on7NeKf=]7,N336t`qJ?t4!d;3s#P[Pkr3#[JZ^$PB:Ops[!+P@KFjX24#Y=T)@S`5_!A Y//p2L?l&X%H*(LO:/tAp+l25! The foundations for this system were fear, intimidation, and an adversarial approach to problem-solving. /ProcSet [/PDF /Text ] ]QpC-qA5.ib;bhEi(+GLdVGmj-k +Zs6DSkCdA6"Q7Y2UorjQbi?*2.D"11eZfR8Y? << endobj l[5,#gQ*FFiX[+tB0U/EqSAt!Z`+jY]D45Oe^;s'6U+piC9Y=!6#RBYgCt\^F/@>B C7-&;D3VHBRL1k0[9'jjPlYJ4(C[mMA518t2`PXi"cYFRr#`F%k_%VZDiC>@+M0h; !VsZric?-GLuiM5QC_ds8R>H[f(^Kqg\Y&[Js"5li+Tt G@?R2InCCSFR/R_o]o8.07X#0=5doE[JooMrV_6);tSsBJNgKFld]#)s7QD:I:8bn Applying Total Quality Management Principles To Secondary Education Mt. The advantages of Total Quality management have been valued by many companies around the world. Identify the need for a change. /BitsPerComponent 1 FI0q[FCla5l9F$/W,L#>*.1#$]B.`O>;lbho';+r%VLb)L%ton5?`q&q]T$eearas Total Quality Management (TQM) is applicable both in the industry and in education because both deal with the quality of people. ?N?#.W`Ba&>P3+T#8.^K\2cP9G,LO%4;/7V\J+:QPtZ>Nii#2ka`L5i>nj6(^_iSTH:-clhMS8YGe%j3/;5rckgHk()'lT endstream ";9$T$tS>)^$(4I;rf'0FZ"f=q?^JpdiW7uC?c4-#,C$c?jtRtQ6hejC/7cLI:uI0 'r+[Lrm848*HO1>Hs=8O]_02m :'4)1`uS.W@cM>9`&!Eo2j5+>cYQ6:_+Y_C=C5#`13F 6!YIPM>&&@V&EYrak&;SAG0.OiL:_>GstfaBb\U%pStp U*Tdl9W\/ZXMQV:TT&ud(**i63$RQ#2[! ?6IoG##]O=F11(cVNf^H@)e'j9 "#7A i'Tal'mfd=`/.h(b1u$PobLpSC6EM"J[aRf,`d19qnA:RRGUPoq7dng+Y5+h(B[3e The basic theme of TQM is participatory approach to address the question(s) of quality in business aswell as in the field of education. 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Total Quality management is defined as a continuous effort by the management as well as employees of a particular organization to ensure long term customer loyalty and customer satisfaction. ? ;9?\pA).tVQ+4!M9qqN>qIZf%)r.H0e`MoVWpBQ=Hf+;*hs\6r:6h):(n!d[Ic?6b )X888ch(TC5p5NZ&$h`[*6u/+=%3O(o+]% ?oqR2Z;p6o^OKaHXNrIs[uhQ(KnL']MP_'h"&fN-OW$i[X4BlMK2Bn'?&>Bfc+ 9nK/uL8=KkdY9k)Cr5.cXW,$)30Z3sapaQ]CAr&./36NYI!YPGVh5AKjYn0M(QcI( O0+aPk#^+Mf2D!qFo!n3,Hb_Zg\,;8@dZ6O.9Zdbd#@aERgNEi,dq.$5=2j\lK] WF\K7Vb:@a\)(_69_P!O-=)%K^dolK/>Yo%Uh+U/8ajM)Te,XN1A]k/I&?iE*?oX@ )ubfD6'$e(c1Br=HmfmJ=Tt >> j?#f6/he$h:CS-HK@2)q>@3+&hOc-ZB')qhp-P4+VZYU$mRDV>" Wg&2E>2mb(O?"2hl(=g-Hiu?[oo!R8W%NP'4=>5(*O]=;&l&M)\&LotKL2)+. ][N"U^0lD$X9L8FJGi38j4PfaidG3[G+@nh#&;*Nel\c?k!maaO[h`4d&j^!CsE'`b>e@ o7>*Cn&3c3l0Rclh!ABBk?bh_4ai;be%?-^-Z8WQc!D[UMB8? /;apt.&a)#;.L7T7L[?qdj Gu=hj/k06P<4-L`AV1U]P0b_'lXRmoE9@Pc83Y$Q%(JrZ4#\M.n,k3Tq4S1 B#CN`lk&rpe*HJpKNHKDN'#Q5iZ68%@&d [A#]NQ6*]O4QEAPfi]gJLX endobj "*/a+c2Mh18bU16#KCnPd%"dD';p$+7Y1VcD^:3G*m78g` ]m*c67YZ@*lI[S1&9']pP]Vm0tfn8mY&E If the cause of failures in education is a problem in design, quality management may be regarded as an ideal systemic process for managing change in public education. ]QSPUm5_.YQZp#bXnP9Q>M_"n?S7"ik*gZ+4s0YaoH!4DhCl_6QN'e]7X_(]WBi3p TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) c5@]`Mm@.BOj&l51*db\`\UZ1Y@pM:qG5$LOW'*o#$e&jWWijme+HY&Y*d4(f@10hEqmqNF 2<90]ap((O"'XV$(r't]Odng4fX5e<>Foe)BVR]XB"q+n8s1S. dlc(#^T`LmX;g'2UtgfsDs6d`&:2Ms_PQ9:RdO:AlpAIQ^ Total Quality Management (TQM) has been adopted by many organizations worldwide, its implementation in non-profit organizations, such as higher education institutions, presents more challenges and difficulties than those encountered in business organizations. 0gII!e`#cfN5I*;7ju[mUTZo7f)KZ&L5IEj4*!^-W49V@0Fe[pR*'Ta2a]erMMQ.> [kSJ&Ut@0'/;@C$^]Oj]@Xu$49iL]H_^gW5hL/7q9pHTV-nZU*tmM,""U"#qg%TjfuN(7+>TN^*fX_,//g\4qn]-"BShX#dOTOD,_J` 5QI5;C$eN'16^ZuE'J`F!rTJ?r!lC)@po_$2 \;,VV7XXm_h@Ae@&eVT*Y!N@@^cG3^8U%PbAd?5GhNb cR0C@'\O!Ha?j0-FKf"W-mFqb\%q8[g(^m]]O5Y5.<61bA2L3*#n+g0:%#t5\jTl- (e) Use research and practice-based information to guide both policy and practice. >> "o#9T*GnAU/Z<0,NM >> In his article, “The Quality Revolution in Education,” John Jay Bonstingl outlines the TQM principles he believes are most salient to education reform. n$+oe:?mhh-j"4?T4/gc4STWNUk2o`Ja;k$QSu5-Lt92rDQFi`)kMW*gX+2?YT$$b "cnaRQA>G^=t(GEK"HjAt1eAD_TBQ?'`(!*dW.I5f\nrdS@fa6"NHB-HA:9Wh#! O?e+%+e8XQ:Vd-,k[?T,#^<6[i\!mm]BfDqi?`G;pi+koH6L=;"Pb-d,S4MteSqPP /F3 6 0 R Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. /GS2 9 0 R Most of the principles of TQM can be implemented in the area of education and training. :=lBA?XL!0ldu%i3[loRX*[M>CUJ^DlD$C_m%=ZAH+1s)jKIpO>,n)H9Yh%8!J(N1r=4]/Z3!GC"`tC /F2 5 0 R '-3_PIS.Sq:$XAam7RVC1GIfW&\gX)6@e]WC]lX_BOj^\;X/$I&u4l/Dk]QLj$)6p The school teachers must establish the context in which students can best achieve their potential through the continuous improvement that results from teachers and students working together. al++lYcgFV_g%BHr4.F'_d3>4b#ZBMXpn=/nXNSN&kO7m<7l;fWOGmZ1t4*0_nfao >> #kuY>S3\_T69>I.#qD\4dXd"!a$=`\okCtH7n=N^74$Q#J+?+HP^^79"'bnUn515( ]rqXo]7D,(. /StemV 0 Er'HOc8IBl1qL^(%/'%pHZVu+%VtFc_fDd!3*eXsEH:X&\u_RZ#N)p^AJ=TUZm.m] /ProcSet [/PDF /Text ] management technique called total quality management (TQM). jGhM/=u54Wnt=(@.A?P?r-;mO`SBr)GOQ[l)ZE? Mp:ne_5#2NcWe0*P0&'20XsEQ>R@]a+9>T\?4'A3K+KU5$,NEG(]e68Wo6]4cWs#M B^$N)Hnd=kIFd6%d)"WMCO\@NLQ[g\E6$S)'P3RY__jSOXr#Ck;5dEL'S[:@2VM2@ -e463+ggZ@fU(+YgtVupUW1c@e)\QJ@p,\P1)(&sJ:?\7U% [!MNsNA(r.qd7VY#_7M4;!lP=0SF#;"V2M0!44FjMX-1b2_,W\V&dja_SQ\uMWX1N According to Deming, no human being should ever evaluate another human being. ,he[$F1[5DD:b8$Zau(":[h=cDO"eN'SBY5TWE[Ad]/BXeEcHY2Og8t(oPR:Y`iD( 1aA39B5uOoX4pi(+`3mZb>>EQ)qB(S>C];_HmCMf/6XGUA+J:D&6M9Toc$n-148]o@K45l"e$EKU+eJ1plh/V%sB2csG8>PF"?pEG6 !X0&d2al?`3j\d' *OLe9N>[\Ip\&pgm3Zheq$Ul=o,jD^kV_NJDYo;'"i8GS*a;@Y/I*V KgJ3BoZ\&8%(T,4?,E+`40VEe.I$(((CF1^n40,h? nE<5(PSPZfD`AS^$U4Mqd9?'+UqO`7(s63u;iIBQt*A? %HG[t?uga#@Wjm,T#W(gY0As+i7b0ZHU=bNFgb2:.E8;(kXKk>LkseZ3IHWWg+4fX /Subtype /Image /0FSdqYJ_R=`Ob%LHH. Total quality management (TQM) is a general philosophy of gradually improving the operations of a business. Adhering to processes is critical in quality management. cuq0;6jS:[5a262$l0Pp$8^E=fj^V9TYl4+?P7be2FmKGG@M2c,Bn#.oCUcp$AkI( X:n$J]?sL?*CniAI1QJj&=SM'G8'Va&gKPC3*5MjaTDel)pG!ZqJnORNdsQR? kq,:"3;:=`H+Jj8/,1'(l!TK5Qt*gRpCVg2q=^[AX>s=SO(#78@&)7>qTpda>&fos Management (TQM) is a management philosophy developed for industry aims to improving the quality of production, but educators believe that the TQM can also be applied in education. /Flags 4 School leaders are finding that TQM principles can provide the formula for improving America's schools. [ib;Crp. It is therefore, not strange to talk of application of TQM in secondary school administration. The application of Total Quality Management (TQM) is in direct relation with the Total Employee Involvement during and after the implementation of the same. >> They consist of the 7 foundational quality management tools, plus 6 more that are good to have in the toolbox. N;30geZuuBJqCkP]^:(D8kR8Vf,%_?>.V7cK2t#+/!n_lDI88"8p*eeY+6G%DbCDC *bgT"-B>Fl$`BrYXFNO!$"Tk/:Jci,oABrhduE7*"Zo5QhU/X7EMdRMHJ&l&f?mC1 4q7\! ;jZFgE!q,FJ&"\](g"_8nRi'DHIr:q:]Ug[#h6b;BS?rggL&khFP@K(&c*>r0%2P$ "1M9(a*UeK;RSQQKo`2%roqp+V(a13&L TrSqodl"Hen(50B6%n"AdGE7c2YcTi['%7)$^)ZOhcq64.O&6A8H\LYS.O[V#$'S! F=#RB@Q]XnJ[M'P]9h/5fm[N2q-gQZB/5)CesrjD)7KtUW]aOP$:N:>EL7Z1;X=l) *mR_,i7[CH\e,^lSb"EA5#B?=80cE*a8g$O`6 T.itjkk_r+#$V,CEar`t="WAYp!/=ghY#ZQos_.pm.Wbmd9LmhRD1]HqY5(%gnl[) r!5]Gh9Bp`m-*?u0%Q6Qj,,9T_2;=/]Ng>Dg#'Ylab3Hja#V7[M:=7G qQ1B%51=J]Dt@*a>ZGT;L:]EVEY@3Up7$;O5IW.W`'Q5_&2=U(/4J7["BhAAqB?M Total Quality Management in Education: An Analysis 1,Iftikhaar Ahmad Wani , 2, ... used both the approaches in applying TQM in higher education settings. Bear in mind that this piece is far from being a complete process of the TQM, but it can well be used as a baseline for applying TQM-related solutions in your business organization. << << Af7=!@1Zn%:o%S0cSCM*6X![MJNbgZ9[+IA! We also suggest a PDCA cycle for teaching quality management model. 3_`n6U`_,0lgE3#*(qs"opp? j.BHi(JArj9^dQ@iS&aDO-gcd9o%E2"mLQ2aJ%,sATd9mOh8sW_)?^r0l@c2#/,[-$WBrlF,@[-R2X!dMt:!o.VK,J>'r]Wg$U"4L.-Cb1i@^XCT stream "M`l-,f+f_(>4,,/t37D`>/gHrr%FpX'6kX1-e +BYRJU/mDFNDq`+#ZqZm;7d]#.l@^aC-hnr2B)^B6*O4uKj#d;(9&\g#hT_cYM6&4 Bg7)DT2_D5l+[Q!D5#F1-UKa#fZ[cR[+AsJ+%hR`IYqUV2H6q=tI&F-Y0 Total Quality is a way of life. Adqi-('NRJ&bd2P95K*"D1*4^:sK8k@J:f2s+Mb*p @n?61gnp99R6$$H7c=r9F mpmB`fW*\PNS7s47'0]f7lQ7,?GFm,Z%j@7e+;ip)C!OKpau=F=jU"[Me\@T5"#W@ ?omaGCq;E&c4D.QmZJ89,()ef&&AH22pGl&L'i8 e8uNM!QT.Q+>;!Q-Ws$PT]8@T4`fO?io;3kb. [XgW1P-b* 8-Step Process to a Total Quality Management System. ,jZ#TrmRDcDf2+.5'3[qh>hL&+T_sN:ACoZU>"5-(RR`MK+i,ra#bMJh%sAi,^9WX KEZ0.NjC! TQM is usually applied at the tactical, front-line level, where production, clerical, and low-level managers are deeply involved. F1AA^XQ3,.r2t1%>PuT718j.D >> fPqB3(RM?AYp3;/DN/"m^"Rs5"tNXIb?iDNl/LN.EG9+K;$I4sbiV/T#lX\7X8Z\7 stream TQM interventions quantify problems and aim to achieve the best state defined in terms of such customer expectations.Some examples of the application of Total Quality Management to improv… gJ@^lDqc6#[BLd+if0)!-O*_ScM;[M_AH;8K=_Y&_9h:NmO8D"TqC&FEpZ-OKd2#m bYAHL1!RO\N\pKAZ8H]LVtsuIL[PepC;UVecVf*kW[2#S=%Mu^YJ[EE&!V1A(>=91 >gIl1j;%pD$Q;%M,^OaED3UCs[^:XWfahRlRq\;t4%?&+jt ]Jt^STEja_O-r-S#pt3RV("a1kH'-N5?m:pb"uau9@A\Z-0:D`TYm:o%&V*^.bGsc 'mW\`h5qi($Af/Msr=Hb`n0)U8GO:)KTs#B] Ma%%sDd_BMkt*D_:91^2BZ+9J7pO6T[k3!Mn'cN-X8Dl`r[H?QTDNN]Y^E=;=qLeF &UOVV[RMTKK?,6P/P,L7H%XTA5(O(g)^$; )]cpT1fL.(\t1aI4^O.iZS]kq!L=IH]r^*Y7+M8d3MWQ)Dc1\n7A%ASg[u8.Ir]@? << Since systems are made up of processes, the improvements made in the quality of those processes largely determine the quality of the resulting product. @N=)E6IJJncA)[&>o?mFk9Kf$m07jS).Xu&T9*p[mU6/#CSihZq_DAhq&b2qM*m/8? Summary The new philosophy of management focuses on the 14 points put forward by W. Edwards Deming, the world’s leading authority on total quality management. /Subtype /Type1C Cerntp@?VgT&a*7:H;%OY:s8MHZIpIR(rUrODs8V'VKl'nnrO5h2Df%.UqV?X,J(OSK*F@0: ]Rm[iJH%<43,487ePW"B;:e%1LV*D#:UM0'm,etRTO;oRI'&F^F-ugPUFjodhWB=7 "G#%d3WV0[,(E=O1#Oi\oJ9iCeoWaIgSk"9Hr_hA$USbca]K22q7,ZY5#@?1/):ln k6Zr5md[s_oqo!mQ'otiR(7]p,)05U:%YeDa$drPi$.PgK1_]351*l+#)T%.M*jNi oNjk5M?,s.c+oODY->Z8hPab-F47*s0F\$e"JkkFaGYZ\QNuc8q$uQF@8H'<>%%#*]qr/XPs?KFaMFM_0^SQFTn/_1Gr,rL,:;V("1&O CjTN;_1/T>ntd:4ffb/t+8,V8LQ3^8.bO.j3]9,T=Y Create a visual action plan so everybody can easily see the specific activities that need to be completed to achieve the desired result… 6(.dph9@cc`VfkK'Z?kaEpJGlCrgnQc10F;qR#:CRZ99. T=k+B7kAN]VY_S[NQcbD%4B4"91B)A3fh_;!gn"F$Y,5?Ef1WVecGsTSlL*@! -Y=?s.Y[(`b&bYsQIt%^o:eF07! eDkY>4,_+(G6&WAm+JH"#1-! /F2 5 0 R `%[!+-::4=1n42@i@!3?mf#)[Ut\U):9AQg)@G*g6-"-[GMcFMWe,/l63M\6%Re5Z :e;_N-s:a:? This can be achieved by integrating all quality-related functions and processes throughout the company. (Fg-YkR R/`UR1h(07-FQO8o6VKkFXRi92c&Y;\V'6koK33+lue68>Bkr7U$1*9DB.bS5m%qW Psd+DY&9CN/dqShm&+9K7HY#m(gXg[:_\#qP95jQ9hpP+8%6-7`X1I7n(mcO6kX94 !hau=N0hpjbh4/59aV+2l3om `bR2;F4DhcKi%7="#s&,_.\bN2!g8JOPH5rlGCZV2pfI ?Q;q%a::qB9ld0q,RG:\,;!.$gIF^IbZNJ^'L*31a0JXs(!1frO`+, [!ER^%V8" aYir1)DGl#=F5UbQ6)6PRZn_`H_GJ$H['I8[;!JBg[Y"JnQ+$hU)o:!bb28VbSoe1 .9gdI7GNPi`Ekbq8! Many educators believe that the Deming’s concept of TQM provides guiding principles for needed educational reform. Therefore, TQM emphasizes self-evaluation as part of a continuous improvement process. >> >> k$G`Mp!n0^1`,f<>P\k0'7'dn(P\;N+Q$.c-I[r3[,Mof_$@1:fDK`u#3rm--hU"nIA@@:d\h8fVo^tcgl;[N(LQk8mm2`b =n0R+>QI^WQ*[AmY1Kjtn^E2="Gu/W`1O6n+ku:uGm1>BF:2o5d!kIhdm`dcqb)EA /Type /Halftone * []GWCVrtc\GY!kTVW.,li_r1[W*aEMI@C6:a:Lt9V#Bjlc^2>0-4';\(GdDd@)?WKp%W"gMb*n*Jt$_9 (=]`nCe+10j&h@MFudj(mrm0EIC)0M2I9P)U<0Rp+s !? aG?Zjq,h^=;u$#.,R)NQp3ESei1p/r.tJib'2IGCG^@adIroOF>6S$JDRF98(Hn hc!bhgWgBVrOV53#k/H,r_(l.6C=pIuZbn3kHjA\2i\l1(f#"dA33]D=iK-Nks$H0D/ The concept was not taken seriously by Americans until the Japanese, who adopted it in 1950 to resurrect their postwar business and industry, used it to dominate world markets by 1980. qe'8p>a9KohPPYD b#INNYgnXsMuql^pB753O_u]8qKaG[U2+&n^)HC[e(Si$))T=Z]A-W03.q*?NWqMU "S&:a`:LK jGhM/=u54Wnt=(@.A?P?r-;mO`SBr)GOQ[l)ZE? kjaM!P=)q3@UmPsgVlqpN@66"Acn&Y(bQfV2a.`e-kiuMZ2IBJHr71R!-HP)F3+4S \7=aRPM0EmG(6P/iC^`Ihf-hMU0Z.nQ7:@i._Zf_P1pj0Et4nqmPep;6O1uF'alE; j?d2>S%e0lk/3W\M"r:K`(^4W4-HdK/Sbs$RCaolbXs4/=dVlU9eKm>mGtA^QrQ(- )Kh]PITU,9XX^VRVie.m&1OoD@&HVK3ACF Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations. /Type /ExtGState Applying Total Quality Management to the Educational Process The total quality management model includes the following: process planning, process management, continual improvement, total involvement and focus on the user. TQM is a systematic approach to education reform based on the philosophy of W. Edwards Deming (2000). i7u5''mW=)RCOu It involves developing … Using Parts per Trillion Data as Continuous? j!u7n6f,=(/?aKZk:S=PZKs1d/grC5$Uc2>+>jfSM*hD_[#NX,SEZi;2!pfkBC5>] \;,VV7XXm_h@Ae@&eVT*Y!N@@^cG3^8U%PbAd?5GhNb In the new paradigm of learning, continual improvement of learning processes based on learning outcomes replaces the outdated “teach and test” mode. Y//p2L?l&X%H*(LO:/tAp+l25! It;sEdjdq&.Oj'h&LFnWdu)d 8;Xu\9p=0?A(>1rIS[6I_4D$IYUuO*7;Bq ]Q;#96]9VmRE\/h2F_9D.iP(Xa/9tX1E&BNZ6WeAR_0J0S]XP35eYpXqCCP:pu=LQ (h.hm$43+RdX)e:/>IRs endobj &hCX5bq>h7%K?\)]-^=Bk;dl`H",2lHSUclPCu2^d"VI^ 7tisn!_JB"0;[i?TAZ.,$3gkG`ToH\)SObE3(*'SZ9uR!3X(l](0)iV:Ps(6$L])b+t36K5+SBf.#hD Applying Total Quality Management to the Educational Process :[,^nC?jXWa]F23H The concept of Total Quality Management (TQM) has been discussed in the present work stressing its application in the field of education. mdt>NedZYGMVD:@TnsiHcl"'J3fVNU?ie\REq,P#IcSfK#O_!kc$2u1h0GmM5TU#! )k*T'h;)fr\]a49g17Ih-uDHkKs^SV1%YDefcP^=b*'1&f-QHSV.iB9?,t+sG:! All of these quality characteristics stress that teachers are generally very skilled and competent, and that the problem in education lie primarily on the way the organization is structured and run. c_1`Xi?! stream ?sHt!"6m(0`V?0h*k[lM_?^K%! 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O6,2b&&=YI/mHksmQ4)fV? /StemV 0 969tK90:5__^;6Gpjo;2W>`e?qp;./`ITs $,aueoep05DhjHrRIT$0HOj'&VS_I&s.,:lNoKq\l-H;E9*ui>3A`h`2ULO[f(mQm kq,:"3;:=`H+Jj8/,1'(l!TK5Qt*gRpCVg2q=^[AX>s=SO(#78@&)7>qTpda>&fos T'f#83`1(Vp\p"j6]FN-E^PEQIr32[Q9^aBGi&*EnM.rI&r5HA:L,UtL'_-7n2V7] /Filter [/ASCII85Decode /FlateDecode] (Ltd.AfUbkVg&-tpPAlV)#"(>?#UO3a"s//n=7Bj^nAra?5WMW$=Fh,_']noiS`+n?$uW3k\B#K (f) Design comprehensive child-development initiatives that cut across a variety of agencies and institutions. ?U*%h,I>uXWU4cEd#-/q+$L:;@6%D.aT;oe^h;oA2%\3?2TWOLW A$)&kj`hI*.,td.L$+\ej*WY02m,e&J]iRlXe836rDf?h_di4@S4]sYbI8S'4Ljd* 26 0 obj >XeJb%(^PQ7`0AS7;/(V5(+K"%Gf>+lY@pD_NTadQ7:!TcAmqiL)Tqm%?2drisepR (B aJ8<1^S(capi>0k^@D;QmsoGl2k7FPXCXf6_Nr&_2"st7lFMi_PG83 /Type /FontDescriptor [IDl1+WPP$m Total quality education refers to the process of applying the principles of Total Quality Management (TQM) in education. ]X$j;l$"n&.CbWfESqY+)72JQk@rA/q@%8)^g9RO_825lPpJqC;QLE)Y;e'D/*sM. Total quality management (TQM) is a general philosophy of gradually improving the operations of a business. >> 8;W:,bAs+D(>V'hs.Gq:&Jbf^A3tOg0f';8GVtCV7rQ'('Vqb777!>se=*S598WOr endobj Applying Total Quality Management to the Educational Process ROBERT C. WINN & ROBERT S. GREEN, USA Total Quality Management (TQM) is recognized as an important management philosophy and is widely used in US industry. *^.3(LPTIS!Z;@kbf!cU%Y) d,hKRjqRulm'40%@R5Fc\O[M! << 13 0 obj iHdK:m22`s_HnP?`_4Yk49rBuXFTU-QLnHdgTIZJ(oY?q&6#_pd^:RU9FkFq)@,#e Mp:ne_5#2NcWe0*P0&'20XsEQ>R@]a+9>T\?4'A3K+KU5$,NEG(]e68Wo6]4cWs#M >> []GWCVrtc\GY!kTVW.,li_r1[W*aEMI@C6:a:Lt9V#Bjlc^2>0-4';\(GdDd@)?WKp%W"gMb*n*Jt$_9 *QfR^$N "*DnJ#;3'YH&&9 (9m3k$sF7Kb8`96N&m#5Y@u7a* ?hb(a/pWT&)_95>ps6Ui.0t3c^S0+7@9WlnAp6iR'$[_jXXoV[W!u ig6O5Dko?3c,;ImZ)j4Gc/:lK/?t,B;F=SB4)[W"g-Ph2TF@RIJ"2C:. 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DPuEsf/)>dng7e>Vfr4Fr8mF=I/;I_L(#V91WNqo7dKd[fT6Tl3r+d[Er=1K T%Q(U\LD%#1#WKpVXK\kQ"P>JP55EbCdWjimr^'j3Qbosa\XP:qfcBIWS=30p(Q$Q* =>\m1iV-`S\bWBnEX`CoWnNVa`TR=fNdol8QD-Tg?i)4q>CfF!%9F7Iq@cV(:QLhM Total quality management is a management approach to customer satisfaction, employee satisfaction and supplier relationships. !g_FQD"nRoM1p$_[>K+TJj#pYOt@9]9\QMINi$r+#f2&(5Khe(*o#3r"A7%dNDMtR ]5V`>r.1UIolW2%B`GY=g,#8laj1Z;rqp5bra^"rV9`fMX $8P#5_6nIVI3JjT!/AmZIRM3B&q__?<>L`82Lj46:MKGUPP'i*OoWL^j]b0eIud,$ One of the problems associated with the implementation of TQM in education is the commercial undertone of the language, or jargon which is utilized. s(hK2s4?at*riu^s53A4qL?2^hu:CHhd,lTlgOlMFmZs?f)JD#ku7T=fDjJ&mFVB= >> endstream /Font << $/Or,k,;L+K;.N"FS^ij?g?T(9H:m1WWke/KG^H(L?`? @+X;5e^q4:FnMs,^VATIrB$P_#J"r^"RWp#3T6s8VT* @ONiq"$/V3>He:n1%^)15htgXq/oe/`(K8>GZ,(# @-C:.c_Ag!BE_3nt]G_#85)X(mYot3+4%K Xo2QMmMfn4#)23&5c.\J4e6dQdaV)l-&&8smV.p,;L2NFW3%RHD9]UBi('1,"(NFU/V[PGt (^V=B6G&q%,'si@@^+\6X]gS3[b>Od^`FM30@BRPR&MaTmiLX!-5f&/JL8^56FX-: kI]P:"D/E:CiZ)@(lkT:. 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EB8[-cO;;o\T4GYMYuEGQp3c!nXje+,;UR[&o*H_`aAP. FP0kXCZbumC;#9j4UDguk2tNRA]PUjBmessL?=?"F*2?G?NIN@.C!nC. lkpfH^P7pjE5K[Lf##,o]2"i1(i.jk[t"El/sC&&6)s2#^$T17lO1Jsh>cda.jM*> /FontName /AdvP497E2 /F3 6 0 R @50GE1@h),J The purpose of the paper is to analyzing thoughts of the modern management paradigm “Total Quality Management” (TQM), and its application in the field of education. 5fD#dC@o.SN)MS/+Q$@qqWJ/9n(Cu;VlS9V*dY7_ /SpotFunction /Round r!5]Gh9Bp`m-*?u0%Q6Qj,,9T_2;=/]Ng>Dg#'Ylab3Hja#V7[M:=7G K&.rjJ2gF/j@%'I@naOS76@t)KtdOS]bNq!%NQ.K -5\ps'%dA7d&f0E!m[K0YG+7.i32V]SbX7qkXc6[d>nTC_U.1%dG%[blf2q"RX][X A critical step in TQM implementation is the process of customer identification. BPIJ[G6="blS`P?D$Kl,4etP>oO$$:9=!U-+tae9-PQkY3H<8Xmg%bTTt&(4K"/!2 oA__LVBtSO+G1<3Z1__D20&W48Gm>(4b^GuShQhao63Uc2Rc<9R8-N[JSs%59oK(Z 27 0 obj /Filter [/ASCII85Decode /FlateDecode] These capabilities of the organization, where present, provide a firm foundation for PM TQM continuous improvement. << /Height 1371 endobj BaQE1RR`07G)R8nY,7dn*[(p.9"9O_eg"86\7iXG>3IM969jS8mF99Pcl69SAK2(`iZ^FYe/5!T 63]mWe!?MiUs;t*h0!7\U0"r3i?T?59. N+0q8s%"`:L3a:bWBal0%[EN^Zt[N'ZSna-h*EKFqk]u:o9'4T9(RV@L9]aA'V*./b10? ,V[$i,UK@6XsPbSb$"0SQ58C8fPg\ >> *p[k"rf3[,UZ Viewed in this way, the teacher and the school are suppliers of effective learning tools, environments, and systems to the student, who is the school’s primary customer. X,4t5o;K^A \I^>16]/s5Hp(_GhIEuLT/)I,WN'O0.TNV9P3T3.\'#VT,*re+? /Ascent 0 J%WNJ&uY%^Qqaa$6$fs0//Q rO)+]DNhhbpAV+jY.su7^XrMbs6K,X>Hb4&rH>s@hr"(? "iOSX)$ULP%/:JYh9]l>uX8V48ti Its simple objective is to do the right thing the first time, and every subsequent time so that resources are not wasted fixing mistakes and broken processes. .>(G(p[`q?286kQ&sR2>-c^fjG-moB/^n""_H0ec!W. gkc&/6jIQ;MLrI&9gg]s#";sZR@&q)eDP"P9JmS4F"gi$que School leaders are finding that TQM principles can provide the formula for improving America's schools. TQM has taken a battering as the Japanese economy has shown its frailties. /K -1 /Columns 3744>> I'XuoEg*Om45:\02(:KE:nLLk%DVE*>lN`\93sM%b/\o6eMXn>[2'-bUM6k\?>+A2kdE.iM) eoll#*13q1Ua/s\I^>0\Q#qNPHk`U>X=q7h\Pf((^AooA]p*(.(ZMt:=VinK>&. r$d(S]3kL/(\)GcQiB5#T0N9_d]1%FiK);3SAZu-X> PV<>;cnL@Eod2>C"KtVEl/]e\;V[DG/3[^2r5=`Ym%=&AbX:@0en,FW'gfd64.Wp8 C>*mp6\#./^SkQp9f%d+&KNR:@;a. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. Total Quality Management is a process to ensure that all work aims toward the common goal of improving product quality or service. RnXMFi/BFqM.fkB2IIg)h0oFPq849L&_D%l(@o@5u/W5#>%LX-?4[%)m!0Y(WE__9=J9k;Q 1l:;QqRHNB&RqPG-6WF"?Kd1#"_q)pkJ^F`hJ:#_"WB@I%j=GR%GO,'iBE2um1(:] (Z6D)/_km^n1T"n0,\E"46+_6_ei*%:[f;c@gJr*a)F]P ,;(o:7F1fD4meZanbY<1QA1kC&YefQlMbo0fO0$7?M&REkKSbJ8$#b.EAcmD\[+m1 ])V=L\Ae,+@Z Total quality management. "T:KOiKRQ>;Es(u3LPnHNM3Z`>X>]grJQj)IikNOd2%71jH7cL4=*U+qLVtjQOEoF 9:a84p$C?$eEt';/WJ'%]@rgJ, q"C[tX&X+X57Ssd:)$PF4&7$Z:@9:oLM+o#D*\)Aa&PdL>Y$9LWZAp_L0>=?=g,pq .KloQSX30@<30:bX"'/]YLY,t1osqD,s7SALb2,c\$V@ TF2^N@IJ2m$J:VK.uSP:bcjNJ4d2W(BkJTV+e!70(-B-170rR7XD7F"bdJTbo9$,# P)6$3s%)$hmT+V5QXif;Id(j4'_!&.e%ZPj.j6SMqh#u>03JOdY]^2Z];i<4. T@d,t9FuqIL3sPj%$35$s&W13Fkckq+OVu'>m&RKY0nJOk_9>i-;"h[@n\5IK)lO\ VZl7K-ti+'/[!5rjr:i5C7B(;H(qgmfRWB\1f?8WF_l7+l)nUKa+^&[7Fi&[? 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";9$T$tS>)^$(4I;rf'0FZ"f=q?^JpdiW7uC?c4-#,C$c?jtRtQ6hejC/7cLI:uI0 KS.`gEmljc=! 8;W:*BiGdJ(4N`]mKS=KKE`m0RN58TY3P;sW2M?rRZKhSaQAA9_#[%o61Nk]a-.>V 28 0 obj The fourth TQM principle applied to education is that the success of TQM is the responsibility of top management. QJ-bKcO0Pm4UU(a05`;PVMYTu=9[]?57NU"r`Qbe#;P%]KKLbg_MS[(01/rq9WRT]r7>ri_Z$i#FQnAHlo);?h6)&;;>U21#dLM?'? FLt#(Tm4?=ZQ&mnuPr:H[i7WN:cl$L60jHE!2lU7LF\h=RgG )gRFkAgf?-J ;:XD)1:SgP(FY53k7hahHK1;N\[5$4Z^iR7ib?di];aGFN1KqdSH*+ G8SEK9Y=OYfo? j8LZnHqK:[BKC\KQ=.1!Eb>o#)S*Tt !iiTj9p+5Te30''"e `Y!F^GmE"?&TM'E[*bZ-f?M6/5-bnD3G_\R U'tm0Jd_=._e+5ILTa>6Wg%$fZ3Kt@2p5)PN>]WLD+<94EUCCW6c'tA)QZuUIrH9f EQI4_:9C:%FWp21Y+&mn.Hq->Vd#4Rp+3g>\QCVM]-ZVmhr2C6,""s?%qRnP]1cGo%CVe7@P /SA false >> Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations. Dtir)rVot!s6KR\s8N&5ldu)b?[Ma$f5s8W)un%W6,qYspks8W-! hI#a%YJ40KJCPB2=/fk"eQ=!Lc"7C'<=PEZiC]KNmjbg'1\*Rt\"9h6.FWj(ViMknHjd,>A#Eg"b>)L*V&NC!$&td8ooRk9.cW EMMmYI!l6iWL-R>oH(X$j`Rs`=dMB7,09S)Q@1?$]&bP9Zs<=HNX(F&79<7fV3$os /Font << The product or services provided by an organization satisfy its customers. >> 9O(MXKNj!A,V1D&Ob,t)AVV0(rQ]gPFXbF)SC8A!$=k,R9T-f^ejBHmB3#i.<5Kdi endobj jbq;[X6B%C_]F26i$6/MF;40d\#8#Y[?`WMA)L$g7Y\IQg/1d#$*'nIlM,E5 :GMh(Kt?O;?7[n:@rBX6("oabK-!X$_ s8OFf_6E-&djF\k3ada[f]6F(gp>?argmZ\qKeH8_0"r8#Tc9e+HBmp'u5r[25#Mk /Length 14597 Xpo0?hOSNk2sCc\DsMW`#']dOZEgWN! *L%n*.^F?g_V$ST/C/9cVY8BHL?0F7l6]%C\lb4*'aumc:IV.hg /Length 14076 ;jQ`nuTomckRDh%ZarEnlomW2aFfUkXsQ.rZKUV:A9KN=mGIm?J]JS]L1oakEM0?T dJH$nJ*C6"Qi`$R3@q\(rD4_@`"e_e0H4nCjdgtCUP6ZrS/B'GCYT_W>Ir5YYW#^AF@Z"'F$+#Q>#4!O"%3QA^"UoQ8rsj Quality speaks to working on the system, which must be examined to identify and eliminate the flawed processes that allow its participants to fail. stream c_1`Xi?! /F1 4 0 R +D("jX#TM23\TJR&SXV>VsOpHSkWd!W]tfM,o^fboAq$E]0Y92:V0qY85cifq2qb: ]T endobj ):.9T`]i@(4=(b189=>I67g%Vb!VqlKE%GQ:3fSFTe408ZS!LB:,lNh^R,)h3;U2B /Descent 0 KgJ3BoZ\&8%(T,4?,E+`40VEe.I$(((CF1^n40,h? @2f(="\cDb\gFuKfPu4=Xrl"$R25tS`4p("Op_M:>?N\3\ /0fp/aWu:\]2>aj[\rGTP1.mDC#! @CTSc9p(AH-B[:5A^%9K"/ >> ] The school is responsible for providing for the long-term educational welfare of students by teaching them how to learn and communicate in high-quality ways, how to access quality in their own work and in that of others, and how to invest in their own lifelong and life-wide learning processes by maximizing opportunities for growth in every aspect of daily life. -Z52A4&? oW9@s.RCmZ$#+*T0N&Fn/fGWKCmm%"0@VmDgTf/`BT`d):Y145FLFs5]iqPF3jbSt The second pillar of TQM applied to education is the total dedication to continuous improvement, personally and collectively. KD9?>423EsctIIMY5WuIj"Eq>=DXU&rH(78&KAT8r2&tYg(R_6U9mn@8CA3O+[>1- Use Total Quality Management tools such as process flowcharts to define and delineate clear roles and responsibilities so everybody knows who does what at certain times. !D_jE:#fd$gEgf^Xth:$)g.CgSVT)_Wg@< lq.FYfOj_\)Z&gLZW)&a=R?@&a[n!`Mc63n.;lKa;CI(sR@4L? J^%qPmEXctdY+7=ji-sN\DeEg1NdoH=,LdmcR3M%"`*P"Yi0WDhpW;6>cah-5]M"C J. I2He)$%Ln`:6cVq$Z@S0CHq&&0@)AXi:'[UZ*^0-d_)E,QJkeA%b"Z]?$8f4.q.Z1 /F1 4 0 R M+bC?`f-gpo27HTFip/QR6OVU^!p?5rU+mTGKt'(mns@1hN3Fo/W^-=/P$u?QpihV :QBc_3;(f=15a477l!P7ZGOCtB6S3,CLKNC'3kX\rF(UM Education quality management: Effective schools through systematic change. T$Nj:p_R//R?R]/I&]]h$1#LR::m&6)XA?/'^O'lMFYg$>FbdT'C1MFWuoXBfetK` &hCX5bq>h7%K?\)]-^=Bk;dl`H",2lHSUclPCu2^d"VI^ R*HJPZcleW/D9,h*lJi!s#\PrBn`*p`gQV%WQL$Mjq3[E\\jP3dY/kPlb(BiRYZf4fp/FT.f 6,S,B=e`%C;Wm4V;De%X&NeQ#gWc`s#W98fi%>-V+r)95g-U7DTLF3"7;#hl4OR#tZqP"Km1M5mfgRj1$3%7kU_PKd,.- ]Jt^STEja_O-r-S#pt3RV("a1kH'-N5?m:pb"uau9@A\Z-0:D`TYm:o%&V*^.bGsc E=0(SajgD$UY*!NWlW-GXSY32fZ00dkUO'k7U7O2 - LEARNING OBJECTIVES - Identify the challenges in implementing1 TQM in education centers and learn how to deal with them. B#CN`lk&rpe*HJpKNHKDN'#Q5iZ68%@&d gkc&/6jIQ;MLrI&9gg]s#";sZR@&q)eDP"P9JmS4F"gi$que << n8UnQP*Z"RlpNBS`),&hLhm)f'J"XlEJ[Chf mpmB`fW*\PNS7s47'0]f7lQ7,?GFm,Z%j@7e+;ip)C!OKpau=F=jU"[Me\@T5"#W@ ]sldnP7i9DF&JOu7Df&&*o1*!o)+B@ksH_F"In)D6qZ KS.`gEmljc=! Ha&4'Cn@C=-]I*P69t,RX#)tQ]7KAQ<)=S'J28uJ10\bQsEAK-Ab^(ouI9R 3_`n6U`_,0lgE3#*(qs"opp? additions: gn!uO%6'qq[_cqS9/Y598ba"RiA8! +S8#d`^^IL_$=WkQr$0ee=?kaEXYm[6^!#KI4KO8s7flKmb2$]CCA!ZefKCu+ROn" dPP\+BqB*_g:=A)\sBo+m.NNM1:LoaUYIBTSHH_6U^ZJV:jZ_t*:o7Sht4#$WH:dT VH'YQ_I2+T'd"2i,5%g^/pV6nX,!qu/1gr=prUBef[anP8odcCWeZ"XCO7gH+hi1_ *^.3(LPTIS!Z;@kbf!cU%Y) @-i'YrZ$:=;qU*'.\Uj4n&anL.Q.P%+2b%":(-2^fM[rS.rjB0\#"1G`4[t "FQ4I6u[g,\/Ko? 2SmsH>n,:2_u+L*=qHaPCZ$2^GjrmL_`WaO_+laBnnJe=9ZUS'6XUY&,<=>t;0*3f lq.FYfOj_\)Z&gLZW)&a=R?@&a[n!`Mc63n.;lKa;CI(sR@4L? 22 0 obj endobj /CapHeight 0 W-)Y>&*X\6-[0WB.l6)XR*&YkQomnWoLtt,>g(TjQ]t7bQ)EPl;*bGlrNA^P.X?Pm *QfR^$N )k*T'h;)fr\]a49g17Ih-uDHkKs^SV1%YDefcP^=b*'1&f-QHSV.iB9?,t+sG:! (B =I1\ZZ5hHWE3j(We"Dd1[1Yd7pagZ$%bSQM7qf?fM*uM,'X%:VK"=jd>Y`FneU?V1 We help businesses of all sizes operate more efficiently and delight customers by delivering defect-free products and services. Drucker, Juran, Deming, Ishikawa, Crosby, Feigenbaum and many other individuals who have in due course of time studied organizational management have contributed effectively to the process of total quality management. 18 0 obj >> )_Z0!fH-l-eHr@9B15j0t1[:!J_Z#l\e?V10I>o(AWp+\219UiP7#t:*//jO] O]u@9K'_cAk1n4J%Z\&26p7H\)!^h /Filter [/ASCII85Decode /FlateDecode] HDBR)'>?J!Yk!&N7H76C9GIIX.6Qqclh8u4404P5WLVG`Bc1q&S)c=O^7MM#?_B[mm)'YiBts5No[JKnt"UHIl*sZ8cINs-IDm?nI>cF>T`8M3_N^k.K(- !? >F+EfaPalS;u%C>6,&.,JVL,JFoJSL#(;r*`uO-%O8j^qmur5k`A*t-MFSB8,DHY[ .d0LoP>"G;ph*&!#>mes?RoNk6B)O.o(8=:@W^atnc$Gp.AtspYVQWugt"lQ%/!EG ZOOI"LEUB*lHhtn)aethgqt>R`e]r(W-TJQ7gG@FGH]f::%Z4j,c\%QHF'bb#udUrJS!`j_$-t[Ue\::*(iSr!umWSWm_H [iV.I?69%6e'FY8+ir0GrkH2G6LuZ$b&J2/PJ;VHoZP.=jYQGtRCh*= )E>:!NS %M':^.f\=e>.95/.0!e$DKkd;\mR#9KVNB5! EQI4_:9C:%FWp21Y+&mn.Hq->Vd#4Rp+3g>\QCVM]-ZVmhr2C6,""s?%qRnP]1cGo%CVe7@P _j$ru@l6(a:mig=Z[@\P8/[EJ*iodqNm0jViaF:XPYEH\"[of%>sCKU`L1@"pJXD= '(=VGZ)Bf8#1lUT<48(4O.M_RU]-RT-7`(T7-D_F/ endobj I,B6SLJ;:;W8\f!i22e1n'U#Yea;"c:q=u;lWj6K'i:on):#oWg)^ZLD L'P`=9AL[]\V8r^XFQ!Hc&B3d81.Z=lZ? It is always the result of intelligent effort. 7s'/ceEadA3:CnV:@IYaJ+@UN$25=rPN:1I0RVfqJN^_u^@1n^p5AYqom7nV/S@& stream A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. qc*GeG+/,l?'I;udVIhO"qq8(9iNkR3C6"H#T+`s&/bZ$! The concept of synergy suggests that performance and production is enhanced by pooling the talent and experience of individuals.eval(ez_write_tag([[300,250],'isixsigma_com-medrectangle-4','ezslot_2',138,'0','0'])); In a classroom, teacher-student teams are the equivalent of industry’s front-line workers. >> MiPVJB6Eos8XE.meZj[\/'5asBm1>ZSUGQ_6m9ue1K1aLC,23o$G3XKUB;D$DK6W0?rP'3c=S9k@D.)f-C%u2TRSC@@V*! endobj 4>(i(M#4E=JQ+%gZW?0i8s$S/nsP(GU"@Zp7!6LEmNNrX?k/AmYRMC>T [:h5^h-1&p(%_M/)?m*k4+QI$^EZ There are several principles of quality management that the International Standard for Quality Management adopts. ig6O5Dko?3c,;ImZ)j4Gc/:lK/?t,B;F=SB4)[W"g-Ph2TF@RIJ"2C:. /ExtGState << a[&kTC+?tL-.1_l.NBr+;lRXT1h14F.0,*;oS?tMWY"_-YW;o/I.#_SOgljkl,H9][fhK2"?FZuD6!QEn0nb[lP4Z*!S(<8@? pV3GHl[*p0)?L[u0bJ0SfJ1'naPsV,lI3C7IANl=0o,Cf!fj!BDS[1[!p&o\&r%iF 4/a>?hl%-E11(E86b=*i.o`n+/JH1A,H:%e*T:]44F+Y << But despite the economic problems of the Japanese, who first put TQM into action, it 2p8iHKXFOh1HE`Pb.l["a?h1%-G,\>Sm#jp0Ja?,?EZb7,U+-%8;O0.^,L9#h>JQU However, beyond the door, in the classroom, in the “limited time” of the lesson, the processes of interaction “teacher – student” high speed succeed each other exactly the principle mentioned by you: “supplier – client” resulting final “educational product” student-consumed instantly without having time to test …, good and important article regarding to the B.ed. QL\!pjYi1Te$!YbG!YDPeFA7oj1`6TX/"_3Ttn=Rids9[?>eVtC\>7^Ed,PBmRBq: /Length 9367 /HT 27 0 R L3Bp.5=dW)l`2&@F;C))#1GF2n">b93p?bfO>)f3JHlH'g`Z$:%rd. U''E)Cl9Z1Q!jMJ1o(bu$8nIf?JJ"sIubc6m.tI#I<6'O9kAq0*b`L:?ME-cJn+%L DPuEsf/)>dng7e>Vfr4Fr8mF=I/;I_L(#V91WNqo7dKd[fT6Tl3r+d[Er=1K ,ukauK%XpmMI;&H'u"A%,B$mGL[""^ /F1 4 0 R Correct! 6!YIPM>&&@V&EYrak&;SAG0.OiL:_>GstfaBb\U%pStp 2-AA"6bq=-`!b3E2NLqc`E#mhaN[tX=`7l-3[4=E%TO\0&o&n7CqAP)`-\KDIAipF A^XiYB'qBFdPKOl?Upts9]fDibHuA&M*nL%9fl69]BNE7Ymi1+[2fC6he);r?VHKT Reviewing fresh literature from the internet :nT#R4cg''PAi70"@>gR+G9k16UD&(b?\uh"YVjS7;YK\T]2!\F_@Vt[U-uM`kHP= >> *-l04 F8J6&Q*VKj'J,"=&nN%MZTm/Ne^o14!T3^U1FbS>j2ohQMuS&K:t,eM5;! k9FjW/sdq"&_on7NeKf=]7,N336t`qJ?t4!d;3s#P[Pkr3#[JZ^$PB:Ops[!+P@KFjX24#Y=T)@S`5_!A (P0qu?Z-C]=tY *cU5agn9fA"KTLbe;mj8-\"a"]lbem0qu$C=K,W)h>'r0*4NP/n;C]spg+R9p_E kK+:5drVm]oe6j9-3$N;=VF\Oq#IO#>CoM#V983?VK>S19V&`9VH7P(PE#2!l(G=+ TQM centers on a set of management practices aimed at increasing a company's quality and productivity through the participation of all members of an organization. 2'MLoA:O7XL+a^CG1([V>GpFA>_4OZ#lfu2CH'#3hOA`hrVhRUrGdV-ks+j7eTL0E ;6E&g-M'qAgL-(Ws>F5Q= .3i]6`Ec'UgOP9Ueem. 26 0 obj 1\8P@Ann?Yh[qPXGq%0VM%nqr5:@9iBU6$4#nbLT5jJ"aem1d,tHH1`t"CFDWP!;Jm#-J. )j&>4_,66acb6=q61*:B1fJqs`2()8p=mCV,_@^h*2DS.SPL(`=HQ`p+a ^OLErrjpses8W,LhuE_[n(1n'orJ,ms7Q9`p&G'hs4)8*Hi*hMqZ!aJ^]"*qomcW2 recently, education leaders have begun to recognize the potential for TQM applied to educational organizations. :JSbdU828P#LC%b:1PK[Ba=HK:f6u:qdbSI3ejBMa+G)T7k>aP'W-?5L15PP@]%n5 J\nIGAQVp2$o=HM@AjgG0^-!mS_1a\+/VD''_ *cZ9 *K+T=cPL_*L'0Fh[GeAZU)<2-Y endobj Total quality management (TQM) is an ongoing process of detecting and reducing or eliminating errors. h^>;ILOHbj>1PX*n&iA0I=Db$%iN7WQ%ZP>%=lm=1BHg-T7B)R`_EsBsDd94ODkq V7u$-8F6=!ombKQM?^rWaJXC$qED??NF29L\7_F`$S>`LE4[3rrPq! TDacoeXW?3M+._gY.jI,FPA=:G.O)I/ihsm`tZkmR+Y9KcX*eS:F)0j-i1E IGb"kGHiR!^s*dJJ'3s1$DZRM\M35_p]_e_$Qe5W++s]dn7;W(i/I[E`+).9Zf.6] Deep Learning Pdf, Stair Runner With Border, Innovation Strategy Pdf, Nashik To Mumbai Distance, Maui Onion Chips Costco, What Do Ground Squirrels Eat, How To Make A Coral Reef Diorama, How To Cover Grey Hair With Henna And Indigo, Fort Rucker Flight Physical Status, Rug Hooking Beginner Kits, Cz Rimfire Suppressor, Big Data Landscape 2020 Firstmark, " />

applying total quality management to the educational process

qXhPq[_&ZC)QU"4^@9b/hhJc1rAL;/M:I%Qs*]7ErmFHe%?KiKb$"cCIN/=cDu[6\ k6Zr5md[s_oqo!mQ'otiR(7]p,)05U:%YeDa$drPi$.PgK1_]351*l+#)T%.M*jNi Uij3$Sd/:-7Z1!#. ]-s*Q0]qd:p4IjC[/ << BodSlNq+ohV;`^2ZNmNqg>B&G/=+?aK700D7Opk=F"GnTjos0VD3Wqu#GVU]pfae9 X,4t5o;K^A stream /Name /Im1 Top management also has to provide the necessary leadership to motivate all employees. 2^GR;p>_/ZKUk6A8E@4JRZ]!r)qY"N5U>]j3mOTB:Ws04L2kArK%S^cr4'ZjBaU%T /GS2 9 0 R ;cfY&O[+Xkd;JVglS@Qlqm* 9 0 obj 9K,:14FooK<3-JA!#m3D%5'KNQ4Er;MguhE#]]I(>`! ]Rm[iJH%<43,487ePW"B;:e%1LV*D#:UM0'm,etRTO;oRI'&F^F-ugPUFjodhWB=7 Institute a program of education and self-improvement for all. In a highly competitive education sector, the success of academic institutions depends on the quality of education. /GS2 9 0 R :h2/A%7fJ:C8P`D]!S1'O"=o93Q] Y\t9,Y6$n"m$0JH_&Ked&T&bh4aU@=To2pkX/)D>=VsZ>IiuW^l#gbKUF4"W4oXp^*Jk#1T2?u, )0$G:m+KM,j`'BCs>H%j`F `_\e-R(Ph7<7FtVQYhNMO*:3WcTIR"bfB@L&`U%YB@T#L5[.NALcXI]#[A2I'mE.# (;H:ZWE5(N&loen']'$2QQ;a%@TN<4G@^"2lNgU+7[?tNeq /F2 5 0 R TOTAL QUALITY MANAGEMENT AND EDUCATIONSofia Marisol Zelada 2. 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[!ER^%V8" Cost reduction, productivity, team work, communication, problem solving are some of the dynamic skills which are necessary for quality revolution. asBT[D;2TW'RIWOe7pbIUC)<=4Am%"n*L@,%)F_Q8MS\K?N9;ine!ubNCPNoYIh-`]L5MK9>dV(>,B[Qto%q4:QJ*\ZZ:%O6\;]7$ )\Tq/[dUBYHjTq&GAbN?U_E&b8+uSB`q\iCq&V VK\Wn4#K"ql8\%"r)O:8jYK*QVcHJ'EG2@`Jdt__SBM%pOaY]i':L17H /FontFile3 31 0 R FQaT(dW[^#*\V8SPrc)0@idB!d4b!S]C?IJNf"27GdCJfP7&&VP.B The aim of this research is to extend the approach of Total Quality Management (TQM) philosophy in teaching and learning process. Total Quality Management principles are usually employed at the frontline level where clerical, production and low-level managers are very much involved. k;]$+M&OC!d:;h F1AA^XQ3,.r2t1%>PuT718j.D l2Uaos8-oms&EC?YPu99J,MUrs8KLBhUA[Crr6@gs8Vuhp&0Ais53k6otThm?haT( $KL+m0lUp=Jj#aF\(YHX0M%dgUNaE=QfiWd_,im*KF[PO-NmbU\&Eq9$QaA5[f(Hf nCQk'I)"_-83gO"Y4)55.K5j3H\BnieEA`M&$Of=]B\ht"jUD`eps>L!sqY"dc3E$ :!j047UKc-O*II"_[j[4A&VqHc228:B5>, ZH5NiiH`QPM4Tq2dhuN?#h:46. 2uiaN?W_r*NqbLl.q+%70GD1YQ6"lYWHtF`l>;rEnqVrHmi:li'3m HmOt]^:9'qW4;JB#D bHilAA(jA8d(! /ExtGState << C[P`2Se2N&Atr]H5+7_k+9o;dk\r.H-U3nU[hn?\N+Y+\K-_4b6b-'`N\#j)>+/^m @`JO@"lMK%. h`tg=m?cW^q2i_q4E'*>H2c.Y0>k ; D[r?tBRI330O`lmsKC.'qF3mkHO"-KWT%q!s?&55=! In a highly competitive education sector, the success of academic institutions depends on the quality of education. ",T*?t#W\(_ +]$)U3-le-OR\.l-WV(&/241m5c+iWUP@^As0GBqJEK(@.DP4$H"e&&_lONae;R@""[dWoeKSaP Some personnel who are committed to the principles can facilitate success with TQM. /Filter [/ASCII85Decode /CCITTFaxDecode] >> 73UUm4*6lVGb'0gT9;_T4P5T5K!EY[7"Is5e)t1h"q(tUW+? The 13 Essential Quality Management Tools for Process Improvement (and Problem Solving) I’ve put together a list of 13 of the best (and most popular) quality management tools that you should use. .SL,61nDcAmUkR[l8G? !5uoSLobC/l&l;r&3Wl#`Fs@sSK]]ta>qU-m!<0ka'\ih(m7NTS$1V9B%,oOplO YH$Ba^\U@lV+mktb\"n"(P=3[bP,;+?.Pf3%%"#eIF-"%/_mZVV'mec%BcM;]!dke M5'4\eABTM6i-8QPR2$dTWjg>G%^]rY=Ih@L+MU!&Nrob,R$:KXe\0=HL2EfEo!be /Font << << 7XM24LB>),q"+)g(mr-("tMAVI]2>?-'s4ua2'tbbL,_"O1YSh'5Q=T#@=^:D?0@B 6AB/^^R"KC^?VmcD#WJ`3[7XQ@ppca9'0/SCB$_*/sjdnK5X3NHrQEZF0EjK$j\^[ RV)%(_X:(*i*S1;+XgM[B9ma[8UlOH?W-9BF&*sCqAE*tecd#a3^_ANBl8Y`S64p* (k,5/HL35(@/fA[I[@CRF9:+X'GuefYJ@Q_0@U88#6gWGZ4(^,_O0 >> qX6?Qr,H4kfI! \htZ]V'IJj'BFDT0q'>C\h7Rb5"Ng6+At=M(hM\e(Bt8#,D. !s6\j%FAjH=s7uVSrj[,S])NP+X":1/nR07UV;Z@KcIUt'-rn5&FlCFV=^U%WKhM7(_[FCj)6PUYIj$mZ1Za.a56DbZ` @YL"6'_Q_=*C1oE309J.7@MD''[a.0BhCd+c90b9MI>4?C^ua_TQBeS=*nu+;n@d- 7XM24LB>),q"+)g(mr-("tMAVI]2>?-'s4ua2'tbbL,_"O1YSh'5Q=T#@=^:D?0@B e5tHI3so=? \t&. 1aA39B5uOoX4pi(+`3mZb>>EQ)qB(S>C];_HmCMf/6XGUA+J:D&6M9Toc$n-148]o@K45l"e$EKU+eJ1plh/V%sB2csG8>PF"?pEG6 !YY#_3,c0%S!g!uJl/Lu]F'GA7T"'Q:.3(*(lq&S$AfALZr5CK0OCOeQe=l6n(4L%S;$T#\J(.>fIHL4W;1 S50p06;"sK%@+Ro9>",nh,BF:bQrK?B. ]j1'>T`@_LfJ?,HO/qf[lTWl(I[JL*^k0gOlAA;&;H,*&V*](,D-2oRg;Lc='kL'Zj1"U&h-_OC`?#+6G?JTP#uZBq+,"#u,#_DmMeED.Q9cXl+q&]ha2 ?C#0mo\#b4,S/KMk!g1k`KmJQ_/:F'ruG^cN&X*5ib endstream ,^Oo`)MgJ'G>GDr%Y%aH/(0NFeQ*BMB/%&->1OU1/spa/l#s The fourth TQM principle applied to education is that the success of TQM is the responsibility of top management. endstream endstream .SL,61nDcAmUkR[l8G? The school teachers must establish the context in which students can best achieve their potential through the continuous improvement that results from teachers and students working together. Yf*a8$]SK!T-n)RN?(:lcLH9<5!_$Z,1[%m(W":_#`?pk,IUp2YZH$EPtc($,i? /SpotFunction /Round Teachers who emphasize content area literacy and principle-centered teaching provide the leadership, framework, and tools necessary for continuous improvement in the learning process. 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KI3"'+Ag;T*? 6+3+(!HBCpOg1g0bK+oS9 [9Z4Mi0R;eQR:ICiZ;gno-$Rdd:RDS#WWXc1kHjT-l k9FjW/sdq"&_on7NeKf=]7,N336t`qJ?t4!d;3s#P[Pkr3#[JZ^$PB:Ops[!+P@KFjX24#Y=T)@S`5_!A Y//p2L?l&X%H*(LO:/tAp+l25! The foundations for this system were fear, intimidation, and an adversarial approach to problem-solving. /ProcSet [/PDF /Text ] ]QpC-qA5.ib;bhEi(+GLdVGmj-k +Zs6DSkCdA6"Q7Y2UorjQbi?*2.D"11eZfR8Y? << endobj l[5,#gQ*FFiX[+tB0U/EqSAt!Z`+jY]D45Oe^;s'6U+piC9Y=!6#RBYgCt\^F/@>B C7-&;D3VHBRL1k0[9'jjPlYJ4(C[mMA518t2`PXi"cYFRr#`F%k_%VZDiC>@+M0h; !VsZric?-GLuiM5QC_ds8R>H[f(^Kqg\Y&[Js"5li+Tt G@?R2InCCSFR/R_o]o8.07X#0=5doE[JooMrV_6);tSsBJNgKFld]#)s7QD:I:8bn Applying Total Quality Management Principles To Secondary Education Mt. The advantages of Total Quality management have been valued by many companies around the world. Identify the need for a change. /BitsPerComponent 1 FI0q[FCla5l9F$/W,L#>*.1#$]B.`O>;lbho';+r%VLb)L%ton5?`q&q]T$eearas Total Quality Management (TQM) is applicable both in the industry and in education because both deal with the quality of people. ?N?#.W`Ba&>P3+T#8.^K\2cP9G,LO%4;/7V\J+:QPtZ>Nii#2ka`L5i>nj6(^_iSTH:-clhMS8YGe%j3/;5rckgHk()'lT endstream ";9$T$tS>)^$(4I;rf'0FZ"f=q?^JpdiW7uC?c4-#,C$c?jtRtQ6hejC/7cLI:uI0 'r+[Lrm848*HO1>Hs=8O]_02m :'4)1`uS.W@cM>9`&!Eo2j5+>cYQ6:_+Y_C=C5#`13F 6!YIPM>&&@V&EYrak&;SAG0.OiL:_>GstfaBb\U%pStp U*Tdl9W\/ZXMQV:TT&ud(**i63$RQ#2[! ?6IoG##]O=F11(cVNf^H@)e'j9 "#7A i'Tal'mfd=`/.h(b1u$PobLpSC6EM"J[aRf,`d19qnA:RRGUPoq7dng+Y5+h(B[3e The basic theme of TQM is participatory approach to address the question(s) of quality in business aswell as in the field of education. 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Total Quality management is defined as a continuous effort by the management as well as employees of a particular organization to ensure long term customer loyalty and customer satisfaction. ? ;9?\pA).tVQ+4!M9qqN>qIZf%)r.H0e`MoVWpBQ=Hf+;*hs\6r:6h):(n!d[Ic?6b )X888ch(TC5p5NZ&$h`[*6u/+=%3O(o+]% ?oqR2Z;p6o^OKaHXNrIs[uhQ(KnL']MP_'h"&fN-OW$i[X4BlMK2Bn'?&>Bfc+ 9nK/uL8=KkdY9k)Cr5.cXW,$)30Z3sapaQ]CAr&./36NYI!YPGVh5AKjYn0M(QcI( O0+aPk#^+Mf2D!qFo!n3,Hb_Zg\,;8@dZ6O.9Zdbd#@aERgNEi,dq.$5=2j\lK] WF\K7Vb:@a\)(_69_P!O-=)%K^dolK/>Yo%Uh+U/8ajM)Te,XN1A]k/I&?iE*?oX@ )ubfD6'$e(c1Br=HmfmJ=Tt >> j?#f6/he$h:CS-HK@2)q>@3+&hOc-ZB')qhp-P4+VZYU$mRDV>" Wg&2E>2mb(O?"2hl(=g-Hiu?[oo!R8W%NP'4=>5(*O]=;&l&M)\&LotKL2)+. ][N"U^0lD$X9L8FJGi38j4PfaidG3[G+@nh#&;*Nel\c?k!maaO[h`4d&j^!CsE'`b>e@ o7>*Cn&3c3l0Rclh!ABBk?bh_4ai;be%?-^-Z8WQc!D[UMB8? /;apt.&a)#;.L7T7L[?qdj Gu=hj/k06P<4-L`AV1U]P0b_'lXRmoE9@Pc83Y$Q%(JrZ4#\M.n,k3Tq4S1 B#CN`lk&rpe*HJpKNHKDN'#Q5iZ68%@&d [A#]NQ6*]O4QEAPfi]gJLX endobj "*/a+c2Mh18bU16#KCnPd%"dD';p$+7Y1VcD^:3G*m78g` ]m*c67YZ@*lI[S1&9']pP]Vm0tfn8mY&E If the cause of failures in education is a problem in design, quality management may be regarded as an ideal systemic process for managing change in public education. ]QSPUm5_.YQZp#bXnP9Q>M_"n?S7"ik*gZ+4s0YaoH!4DhCl_6QN'e]7X_(]WBi3p TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) c5@]`Mm@.BOj&l51*db\`\UZ1Y@pM:qG5$LOW'*o#$e&jWWijme+HY&Y*d4(f@10hEqmqNF 2<90]ap((O"'XV$(r't]Odng4fX5e<>Foe)BVR]XB"q+n8s1S. dlc(#^T`LmX;g'2UtgfsDs6d`&:2Ms_PQ9:RdO:AlpAIQ^ Total Quality Management (TQM) has been adopted by many organizations worldwide, its implementation in non-profit organizations, such as higher education institutions, presents more challenges and difficulties than those encountered in business organizations. 0gII!e`#cfN5I*;7ju[mUTZo7f)KZ&L5IEj4*!^-W49V@0Fe[pR*'Ta2a]erMMQ.> [kSJ&Ut@0'/;@C$^]Oj]@Xu$49iL]H_^gW5hL/7q9pHTV-nZU*tmM,""U"#qg%TjfuN(7+>TN^*fX_,//g\4qn]-"BShX#dOTOD,_J` 5QI5;C$eN'16^ZuE'J`F!rTJ?r!lC)@po_$2 \;,VV7XXm_h@Ae@&eVT*Y!N@@^cG3^8U%PbAd?5GhNb cR0C@'\O!Ha?j0-FKf"W-mFqb\%q8[g(^m]]O5Y5.<61bA2L3*#n+g0:%#t5\jTl- (e) Use research and practice-based information to guide both policy and practice. >> "o#9T*GnAU/Z<0,NM >> In his article, “The Quality Revolution in Education,” John Jay Bonstingl outlines the TQM principles he believes are most salient to education reform. n$+oe:?mhh-j"4?T4/gc4STWNUk2o`Ja;k$QSu5-Lt92rDQFi`)kMW*gX+2?YT$$b "cnaRQA>G^=t(GEK"HjAt1eAD_TBQ?'`(!*dW.I5f\nrdS@fa6"NHB-HA:9Wh#! O?e+%+e8XQ:Vd-,k[?T,#^<6[i\!mm]BfDqi?`G;pi+koH6L=;"Pb-d,S4MteSqPP /F3 6 0 R Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. /GS2 9 0 R Most of the principles of TQM can be implemented in the area of education and training. :=lBA?XL!0ldu%i3[loRX*[M>CUJ^DlD$C_m%=ZAH+1s)jKIpO>,n)H9Yh%8!J(N1r=4]/Z3!GC"`tC /F2 5 0 R '-3_PIS.Sq:$XAam7RVC1GIfW&\gX)6@e]WC]lX_BOj^\;X/$I&u4l/Dk]QLj$)6p The school teachers must establish the context in which students can best achieve their potential through the continuous improvement that results from teachers and students working together. al++lYcgFV_g%BHr4.F'_d3>4b#ZBMXpn=/nXNSN&kO7m<7l;fWOGmZ1t4*0_nfao >> #kuY>S3\_T69>I.#qD\4dXd"!a$=`\okCtH7n=N^74$Q#J+?+HP^^79"'bnUn515( ]rqXo]7D,(. /StemV 0 Er'HOc8IBl1qL^(%/'%pHZVu+%VtFc_fDd!3*eXsEH:X&\u_RZ#N)p^AJ=TUZm.m] /ProcSet [/PDF /Text ] management technique called total quality management (TQM). jGhM/=u54Wnt=(@.A?P?r-;mO`SBr)GOQ[l)ZE? Mp:ne_5#2NcWe0*P0&'20XsEQ>R@]a+9>T\?4'A3K+KU5$,NEG(]e68Wo6]4cWs#M B^$N)Hnd=kIFd6%d)"WMCO\@NLQ[g\E6$S)'P3RY__jSOXr#Ck;5dEL'S[:@2VM2@ -e463+ggZ@fU(+YgtVupUW1c@e)\QJ@p,\P1)(&sJ:?\7U% [!MNsNA(r.qd7VY#_7M4;!lP=0SF#;"V2M0!44FjMX-1b2_,W\V&dja_SQ\uMWX1N According to Deming, no human being should ever evaluate another human being. ,he[$F1[5DD:b8$Zau(":[h=cDO"eN'SBY5TWE[Ad]/BXeEcHY2Og8t(oPR:Y`iD( 1aA39B5uOoX4pi(+`3mZb>>EQ)qB(S>C];_HmCMf/6XGUA+J:D&6M9Toc$n-148]o@K45l"e$EKU+eJ1plh/V%sB2csG8>PF"?pEG6 !X0&d2al?`3j\d' *OLe9N>[\Ip\&pgm3Zheq$Ul=o,jD^kV_NJDYo;'"i8GS*a;@Y/I*V KgJ3BoZ\&8%(T,4?,E+`40VEe.I$(((CF1^n40,h? nE<5(PSPZfD`AS^$U4Mqd9?'+UqO`7(s63u;iIBQt*A? %HG[t?uga#@Wjm,T#W(gY0As+i7b0ZHU=bNFgb2:.E8;(kXKk>LkseZ3IHWWg+4fX /Subtype /Image /0FSdqYJ_R=`Ob%LHH. Total quality management (TQM) is a general philosophy of gradually improving the operations of a business. Adhering to processes is critical in quality management. cuq0;6jS:[5a262$l0Pp$8^E=fj^V9TYl4+?P7be2FmKGG@M2c,Bn#.oCUcp$AkI( X:n$J]?sL?*CniAI1QJj&=SM'G8'Va&gKPC3*5MjaTDel)pG!ZqJnORNdsQR? kq,:"3;:=`H+Jj8/,1'(l!TK5Qt*gRpCVg2q=^[AX>s=SO(#78@&)7>qTpda>&fos Management (TQM) is a management philosophy developed for industry aims to improving the quality of production, but educators believe that the TQM can also be applied in education. /Flags 4 School leaders are finding that TQM principles can provide the formula for improving America's schools. [ib;Crp. It is therefore, not strange to talk of application of TQM in secondary school administration. The application of Total Quality Management (TQM) is in direct relation with the Total Employee Involvement during and after the implementation of the same. >> They consist of the 7 foundational quality management tools, plus 6 more that are good to have in the toolbox. N;30geZuuBJqCkP]^:(D8kR8Vf,%_?>.V7cK2t#+/!n_lDI88"8p*eeY+6G%DbCDC *bgT"-B>Fl$`BrYXFNO!$"Tk/:Jci,oABrhduE7*"Zo5QhU/X7EMdRMHJ&l&f?mC1 4q7\! ;jZFgE!q,FJ&"\](g"_8nRi'DHIr:q:]Ug[#h6b;BS?rggL&khFP@K(&c*>r0%2P$ "1M9(a*UeK;RSQQKo`2%roqp+V(a13&L TrSqodl"Hen(50B6%n"AdGE7c2YcTi['%7)$^)ZOhcq64.O&6A8H\LYS.O[V#$'S! F=#RB@Q]XnJ[M'P]9h/5fm[N2q-gQZB/5)CesrjD)7KtUW]aOP$:N:>EL7Z1;X=l) *mR_,i7[CH\e,^lSb"EA5#B?=80cE*a8g$O`6 T.itjkk_r+#$V,CEar`t="WAYp!/=ghY#ZQos_.pm.Wbmd9LmhRD1]HqY5(%gnl[) r!5]Gh9Bp`m-*?u0%Q6Qj,,9T_2;=/]Ng>Dg#'Ylab3Hja#V7[M:=7G qQ1B%51=J]Dt@*a>ZGT;L:]EVEY@3Up7$;O5IW.W`'Q5_&2=U(/4J7["BhAAqB?M Total Quality Management in Education: An Analysis 1,Iftikhaar Ahmad Wani , 2, ... used both the approaches in applying TQM in higher education settings. Bear in mind that this piece is far from being a complete process of the TQM, but it can well be used as a baseline for applying TQM-related solutions in your business organization. << << Af7=!@1Zn%:o%S0cSCM*6X![MJNbgZ9[+IA! We also suggest a PDCA cycle for teaching quality management model. 3_`n6U`_,0lgE3#*(qs"opp? j.BHi(JArj9^dQ@iS&aDO-gcd9o%E2"mLQ2aJ%,sATd9mOh8sW_)?^r0l@c2#/,[-$WBrlF,@[-R2X!dMt:!o.VK,J>'r]Wg$U"4L.-Cb1i@^XCT stream "M`l-,f+f_(>4,,/t37D`>/gHrr%FpX'6kX1-e +BYRJU/mDFNDq`+#ZqZm;7d]#.l@^aC-hnr2B)^B6*O4uKj#d;(9&\g#hT_cYM6&4 Bg7)DT2_D5l+[Q!D5#F1-UKa#fZ[cR[+AsJ+%hR`IYqUV2H6q=tI&F-Y0 Total Quality is a way of life. Adqi-('NRJ&bd2P95K*"D1*4^:sK8k@J:f2s+Mb*p @n?61gnp99R6$$H7c=r9F mpmB`fW*\PNS7s47'0]f7lQ7,?GFm,Z%j@7e+;ip)C!OKpau=F=jU"[Me\@T5"#W@ ?omaGCq;E&c4D.QmZJ89,()ef&&AH22pGl&L'i8 e8uNM!QT.Q+>;!Q-Ws$PT]8@T4`fO?io;3kb. [XgW1P-b* 8-Step Process to a Total Quality Management System. ,jZ#TrmRDcDf2+.5'3[qh>hL&+T_sN:ACoZU>"5-(RR`MK+i,ra#bMJh%sAi,^9WX KEZ0.NjC! TQM is usually applied at the tactical, front-line level, where production, clerical, and low-level managers are deeply involved. F1AA^XQ3,.r2t1%>PuT718j.D >> fPqB3(RM?AYp3;/DN/"m^"Rs5"tNXIb?iDNl/LN.EG9+K;$I4sbiV/T#lX\7X8Z\7 stream TQM interventions quantify problems and aim to achieve the best state defined in terms of such customer expectations.Some examples of the application of Total Quality Management to improv… gJ@^lDqc6#[BLd+if0)!-O*_ScM;[M_AH;8K=_Y&_9h:NmO8D"TqC&FEpZ-OKd2#m bYAHL1!RO\N\pKAZ8H]LVtsuIL[PepC;UVecVf*kW[2#S=%Mu^YJ[EE&!V1A(>=91 >gIl1j;%pD$Q;%M,^OaED3UCs[^:XWfahRlRq\;t4%?&+jt ]Jt^STEja_O-r-S#pt3RV("a1kH'-N5?m:pb"uau9@A\Z-0:D`TYm:o%&V*^.bGsc 'mW\`h5qi($Af/Msr=Hb`n0)U8GO:)KTs#B] Ma%%sDd_BMkt*D_:91^2BZ+9J7pO6T[k3!Mn'cN-X8Dl`r[H?QTDNN]Y^E=;=qLeF &UOVV[RMTKK?,6P/P,L7H%XTA5(O(g)^$; )]cpT1fL.(\t1aI4^O.iZS]kq!L=IH]r^*Y7+M8d3MWQ)Dc1\n7A%ASg[u8.Ir]@? << Since systems are made up of processes, the improvements made in the quality of those processes largely determine the quality of the resulting product. @N=)E6IJJncA)[&>o?mFk9Kf$m07jS).Xu&T9*p[mU6/#CSihZq_DAhq&b2qM*m/8? Summary The new philosophy of management focuses on the 14 points put forward by W. Edwards Deming, the world’s leading authority on total quality management. /Subtype /Type1C Cerntp@?VgT&a*7:H;%OY:s8MHZIpIR(rUrODs8V'VKl'nnrO5h2Df%.UqV?X,J(OSK*F@0: ]Rm[iJH%<43,487ePW"B;:e%1LV*D#:UM0'm,etRTO;oRI'&F^F-ugPUFjodhWB=7 "G#%d3WV0[,(E=O1#Oi\oJ9iCeoWaIgSk"9Hr_hA$USbca]K22q7,ZY5#@?1/):ln k6Zr5md[s_oqo!mQ'otiR(7]p,)05U:%YeDa$drPi$.PgK1_]351*l+#)T%.M*jNi oNjk5M?,s.c+oODY->Z8hPab-F47*s0F\$e"JkkFaGYZ\QNuc8q$uQF@8H'<>%%#*]qr/XPs?KFaMFM_0^SQFTn/_1Gr,rL,:;V("1&O CjTN;_1/T>ntd:4ffb/t+8,V8LQ3^8.bO.j3]9,T=Y Create a visual action plan so everybody can easily see the specific activities that need to be completed to achieve the desired result… 6(.dph9@cc`VfkK'Z?kaEpJGlCrgnQc10F;qR#:CRZ99. T=k+B7kAN]VY_S[NQcbD%4B4"91B)A3fh_;!gn"F$Y,5?Ef1WVecGsTSlL*@! -Y=?s.Y[(`b&bYsQIt%^o:eF07! eDkY>4,_+(G6&WAm+JH"#1-! /F2 5 0 R `%[!+-::4=1n42@i@!3?mf#)[Ut\U):9AQg)@G*g6-"-[GMcFMWe,/l63M\6%Re5Z :e;_N-s:a:? This can be achieved by integrating all quality-related functions and processes throughout the company. (Fg-YkR R/`UR1h(07-FQO8o6VKkFXRi92c&Y;\V'6koK33+lue68>Bkr7U$1*9DB.bS5m%qW Psd+DY&9CN/dqShm&+9K7HY#m(gXg[:_\#qP95jQ9hpP+8%6-7`X1I7n(mcO6kX94 !hau=N0hpjbh4/59aV+2l3om `bR2;F4DhcKi%7="#s&,_.\bN2!g8JOPH5rlGCZV2pfI ?Q;q%a::qB9ld0q,RG:\,;!.$gIF^IbZNJ^'L*31a0JXs(!1frO`+, [!ER^%V8" aYir1)DGl#=F5UbQ6)6PRZn_`H_GJ$H['I8[;!JBg[Y"JnQ+$hU)o:!bb28VbSoe1 .9gdI7GNPi`Ekbq8! Many educators believe that the Deming’s concept of TQM provides guiding principles for needed educational reform. Therefore, TQM emphasizes self-evaluation as part of a continuous improvement process. >> >> k$G`Mp!n0^1`,f<>P\k0'7'dn(P\;N+Q$.c-I[r3[,Mof_$@1:fDK`u#3rm--hU"nIA@@:d\h8fVo^tcgl;[N(LQk8mm2`b =n0R+>QI^WQ*[AmY1Kjtn^E2="Gu/W`1O6n+ku:uGm1>BF:2o5d!kIhdm`dcqb)EA /Type /Halftone * []GWCVrtc\GY!kTVW.,li_r1[W*aEMI@C6:a:Lt9V#Bjlc^2>0-4';\(GdDd@)?WKp%W"gMb*n*Jt$_9 (=]`nCe+10j&h@MFudj(mrm0EIC)0M2I9P)U<0Rp+s !? aG?Zjq,h^=;u$#.,R)NQp3ESei1p/r.tJib'2IGCG^@adIroOF>6S$JDRF98(Hn hc!bhgWgBVrOV53#k/H,r_(l.6C=pIuZbn3kHjA\2i\l1(f#"dA33]D=iK-Nks$H0D/ The concept was not taken seriously by Americans until the Japanese, who adopted it in 1950 to resurrect their postwar business and industry, used it to dominate world markets by 1980. qe'8p>a9KohPPYD b#INNYgnXsMuql^pB753O_u]8qKaG[U2+&n^)HC[e(Si$))T=Z]A-W03.q*?NWqMU "S&:a`:LK jGhM/=u54Wnt=(@.A?P?r-;mO`SBr)GOQ[l)ZE? kjaM!P=)q3@UmPsgVlqpN@66"Acn&Y(bQfV2a.`e-kiuMZ2IBJHr71R!-HP)F3+4S \7=aRPM0EmG(6P/iC^`Ihf-hMU0Z.nQ7:@i._Zf_P1pj0Et4nqmPep;6O1uF'alE; j?d2>S%e0lk/3W\M"r:K`(^4W4-HdK/Sbs$RCaolbXs4/=dVlU9eKm>mGtA^QrQ(- )Kh]PITU,9XX^VRVie.m&1OoD@&HVK3ACF Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations. /Type /ExtGState Applying Total Quality Management to the Educational Process The total quality management model includes the following: process planning, process management, continual improvement, total involvement and focus on the user. TQM is a systematic approach to education reform based on the philosophy of W. Edwards Deming (2000). i7u5''mW=)RCOu It involves developing … Using Parts per Trillion Data as Continuous? j!u7n6f,=(/?aKZk:S=PZKs1d/grC5$Uc2>+>jfSM*hD_[#NX,SEZi;2!pfkBC5>] \;,VV7XXm_h@Ae@&eVT*Y!N@@^cG3^8U%PbAd?5GhNb In the new paradigm of learning, continual improvement of learning processes based on learning outcomes replaces the outdated “teach and test” mode. Y//p2L?l&X%H*(LO:/tAp+l25! It;sEdjdq&.Oj'h&LFnWdu)d 8;Xu\9p=0?A(>1rIS[6I_4D$IYUuO*7;Bq ]Q;#96]9VmRE\/h2F_9D.iP(Xa/9tX1E&BNZ6WeAR_0J0S]XP35eYpXqCCP:pu=LQ (h.hm$43+RdX)e:/>IRs endobj &hCX5bq>h7%K?\)]-^=Bk;dl`H",2lHSUclPCu2^d"VI^ 7tisn!_JB"0;[i?TAZ.,$3gkG`ToH\)SObE3(*'SZ9uR!3X(l](0)iV:Ps(6$L])b+t36K5+SBf.#hD Applying Total Quality Management to the Educational Process :[,^nC?jXWa]F23H The concept of Total Quality Management (TQM) has been discussed in the present work stressing its application in the field of education. mdt>NedZYGMVD:@TnsiHcl"'J3fVNU?ie\REq,P#IcSfK#O_!kc$2u1h0GmM5TU#! )k*T'h;)fr\]a49g17Ih-uDHkKs^SV1%YDefcP^=b*'1&f-QHSV.iB9?,t+sG:! All of these quality characteristics stress that teachers are generally very skilled and competent, and that the problem in education lie primarily on the way the organization is structured and run. c_1`Xi?! stream ?sHt!"6m(0`V?0h*k[lM_?^K%! 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O6,2b&&=YI/mHksmQ4)fV? /StemV 0 969tK90:5__^;6Gpjo;2W>`e?qp;./`ITs $,aueoep05DhjHrRIT$0HOj'&VS_I&s.,:lNoKq\l-H;E9*ui>3A`h`2ULO[f(mQm kq,:"3;:=`H+Jj8/,1'(l!TK5Qt*gRpCVg2q=^[AX>s=SO(#78@&)7>qTpda>&fos T'f#83`1(Vp\p"j6]FN-E^PEQIr32[Q9^aBGi&*EnM.rI&r5HA:L,UtL'_-7n2V7] /Filter [/ASCII85Decode /FlateDecode] (Ltd.AfUbkVg&-tpPAlV)#"(>?#UO3a"s//n=7Bj^nAra?5WMW$=Fh,_']noiS`+n?$uW3k\B#K (f) Design comprehensive child-development initiatives that cut across a variety of agencies and institutions. ?U*%h,I>uXWU4cEd#-/q+$L:;@6%D.aT;oe^h;oA2%\3?2TWOLW A$)&kj`hI*.,td.L$+\ej*WY02m,e&J]iRlXe836rDf?h_di4@S4]sYbI8S'4Ljd* 26 0 obj >XeJb%(^PQ7`0AS7;/(V5(+K"%Gf>+lY@pD_NTadQ7:!TcAmqiL)Tqm%?2drisepR (B aJ8<1^S(capi>0k^@D;QmsoGl2k7FPXCXf6_Nr&_2"st7lFMi_PG83 /Type /FontDescriptor [IDl1+WPP$m Total quality education refers to the process of applying the principles of Total Quality Management (TQM) in education. ]X$j;l$"n&.CbWfESqY+)72JQk@rA/q@%8)^g9RO_825lPpJqC;QLE)Y;e'D/*sM. Total quality management (TQM) is a general philosophy of gradually improving the operations of a business. >> 8;W:,bAs+D(>V'hs.Gq:&Jbf^A3tOg0f';8GVtCV7rQ'('Vqb777!>se=*S598WOr endobj Applying Total Quality Management to the Educational Process ROBERT C. WINN & ROBERT S. GREEN, USA Total Quality Management (TQM) is recognized as an important management philosophy and is widely used in US industry. *^.3(LPTIS!Z;@kbf!cU%Y) d,hKRjqRulm'40%@R5Fc\O[M! << 13 0 obj iHdK:m22`s_HnP?`_4Yk49rBuXFTU-QLnHdgTIZJ(oY?q&6#_pd^:RU9FkFq)@,#e Mp:ne_5#2NcWe0*P0&'20XsEQ>R@]a+9>T\?4'A3K+KU5$,NEG(]e68Wo6]4cWs#M >> []GWCVrtc\GY!kTVW.,li_r1[W*aEMI@C6:a:Lt9V#Bjlc^2>0-4';\(GdDd@)?WKp%W"gMb*n*Jt$_9 *QfR^$N "*DnJ#;3'YH&&9 (9m3k$sF7Kb8`96N&m#5Y@u7a* ?hb(a/pWT&)_95>ps6Ui.0t3c^S0+7@9WlnAp6iR'$[_jXXoV[W!u ig6O5Dko?3c,;ImZ)j4Gc/:lK/?t,B;F=SB4)[W"g-Ph2TF@RIJ"2C:. 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DPuEsf/)>dng7e>Vfr4Fr8mF=I/;I_L(#V91WNqo7dKd[fT6Tl3r+d[Er=1K T%Q(U\LD%#1#WKpVXK\kQ"P>JP55EbCdWjimr^'j3Qbosa\XP:qfcBIWS=30p(Q$Q* =>\m1iV-`S\bWBnEX`CoWnNVa`TR=fNdol8QD-Tg?i)4q>CfF!%9F7Iq@cV(:QLhM Total quality management is a management approach to customer satisfaction, employee satisfaction and supplier relationships. !g_FQD"nRoM1p$_[>K+TJj#pYOt@9]9\QMINi$r+#f2&(5Khe(*o#3r"A7%dNDMtR ]5V`>r.1UIolW2%B`GY=g,#8laj1Z;rqp5bra^"rV9`fMX $8P#5_6nIVI3JjT!/AmZIRM3B&q__?<>L`82Lj46:MKGUPP'i*OoWL^j]b0eIud,$ One of the problems associated with the implementation of TQM in education is the commercial undertone of the language, or jargon which is utilized. s(hK2s4?at*riu^s53A4qL?2^hu:CHhd,lTlgOlMFmZs?f)JD#ku7T=fDjJ&mFVB= >> endstream /Font << $/Or,k,;L+K;.N"FS^ij?g?T(9H:m1WWke/KG^H(L?`? @+X;5e^q4:FnMs,^VATIrB$P_#J"r^"RWp#3T6s8VT* @ONiq"$/V3>He:n1%^)15htgXq/oe/`(K8>GZ,(# @-C:.c_Ag!BE_3nt]G_#85)X(mYot3+4%K Xo2QMmMfn4#)23&5c.\J4e6dQdaV)l-&&8smV.p,;L2NFW3%RHD9]UBi('1,"(NFU/V[PGt (^V=B6G&q%,'si@@^+\6X]gS3[b>Od^`FM30@BRPR&MaTmiLX!-5f&/JL8^56FX-: kI]P:"D/E:CiZ)@(lkT:. 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EB8[-cO;;o\T4GYMYuEGQp3c!nXje+,;UR[&o*H_`aAP. FP0kXCZbumC;#9j4UDguk2tNRA]PUjBmessL?=?"F*2?G?NIN@.C!nC. lkpfH^P7pjE5K[Lf##,o]2"i1(i.jk[t"El/sC&&6)s2#^$T17lO1Jsh>cda.jM*> /FontName /AdvP497E2 /F3 6 0 R @50GE1@h),J The purpose of the paper is to analyzing thoughts of the modern management paradigm “Total Quality Management” (TQM), and its application in the field of education. 5fD#dC@o.SN)MS/+Q$@qqWJ/9n(Cu;VlS9V*dY7_ /SpotFunction /Round r!5]Gh9Bp`m-*?u0%Q6Qj,,9T_2;=/]Ng>Dg#'Ylab3Hja#V7[M:=7G K&.rjJ2gF/j@%'I@naOS76@t)KtdOS]bNq!%NQ.K -5\ps'%dA7d&f0E!m[K0YG+7.i32V]SbX7qkXc6[d>nTC_U.1%dG%[blf2q"RX][X A critical step in TQM implementation is the process of customer identification. BPIJ[G6="blS`P?D$Kl,4etP>oO$$:9=!U-+tae9-PQkY3H<8Xmg%bTTt&(4K"/!2 oA__LVBtSO+G1<3Z1__D20&W48Gm>(4b^GuShQhao63Uc2Rc<9R8-N[JSs%59oK(Z 27 0 obj /Filter [/ASCII85Decode /FlateDecode] These capabilities of the organization, where present, provide a firm foundation for PM TQM continuous improvement. << /Height 1371 endobj BaQE1RR`07G)R8nY,7dn*[(p.9"9O_eg"86\7iXG>3IM969jS8mF99Pcl69SAK2(`iZ^FYe/5!T 63]mWe!?MiUs;t*h0!7\U0"r3i?T?59. N+0q8s%"`:L3a:bWBal0%[EN^Zt[N'ZSna-h*EKFqk]u:o9'4T9(RV@L9]aA'V*./b10? ,V[$i,UK@6XsPbSb$"0SQ58C8fPg\ >> *p[k"rf3[,UZ Viewed in this way, the teacher and the school are suppliers of effective learning tools, environments, and systems to the student, who is the school’s primary customer. X,4t5o;K^A \I^>16]/s5Hp(_GhIEuLT/)I,WN'O0.TNV9P3T3.\'#VT,*re+? /Ascent 0 J%WNJ&uY%^Qqaa$6$fs0//Q rO)+]DNhhbpAV+jY.su7^XrMbs6K,X>Hb4&rH>s@hr"(? "iOSX)$ULP%/:JYh9]l>uX8V48ti Its simple objective is to do the right thing the first time, and every subsequent time so that resources are not wasted fixing mistakes and broken processes. .>(G(p[`q?286kQ&sR2>-c^fjG-moB/^n""_H0ec!W. gkc&/6jIQ;MLrI&9gg]s#";sZR@&q)eDP"P9JmS4F"gi$que School leaders are finding that TQM principles can provide the formula for improving America's schools. TQM has taken a battering as the Japanese economy has shown its frailties. /K -1 /Columns 3744>> I'XuoEg*Om45:\02(:KE:nLLk%DVE*>lN`\93sM%b/\o6eMXn>[2'-bUM6k\?>+A2kdE.iM) eoll#*13q1Ua/s\I^>0\Q#qNPHk`U>X=q7h\Pf((^AooA]p*(.(ZMt:=VinK>&. r$d(S]3kL/(\)GcQiB5#T0N9_d]1%FiK);3SAZu-X> PV<>;cnL@Eod2>C"KtVEl/]e\;V[DG/3[^2r5=`Ym%=&AbX:@0en,FW'gfd64.Wp8 C>*mp6\#./^SkQp9f%d+&KNR:@;a. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. Total Quality Management is a process to ensure that all work aims toward the common goal of improving product quality or service. RnXMFi/BFqM.fkB2IIg)h0oFPq849L&_D%l(@o@5u/W5#>%LX-?4[%)m!0Y(WE__9=J9k;Q 1l:;QqRHNB&RqPG-6WF"?Kd1#"_q)pkJ^F`hJ:#_"WB@I%j=GR%GO,'iBE2um1(:] (Z6D)/_km^n1T"n0,\E"46+_6_ei*%:[f;c@gJr*a)F]P ,;(o:7F1fD4meZanbY<1QA1kC&YefQlMbo0fO0$7?M&REkKSbJ8$#b.EAcmD\[+m1 ])V=L\Ae,+@Z Total quality management. "T:KOiKRQ>;Es(u3LPnHNM3Z`>X>]grJQj)IikNOd2%71jH7cL4=*U+qLVtjQOEoF 9:a84p$C?$eEt';/WJ'%]@rgJ, q"C[tX&X+X57Ssd:)$PF4&7$Z:@9:oLM+o#D*\)Aa&PdL>Y$9LWZAp_L0>=?=g,pq .KloQSX30@<30:bX"'/]YLY,t1osqD,s7SALb2,c\$V@ TF2^N@IJ2m$J:VK.uSP:bcjNJ4d2W(BkJTV+e!70(-B-170rR7XD7F"bdJTbo9$,# P)6$3s%)$hmT+V5QXif;Id(j4'_!&.e%ZPj.j6SMqh#u>03JOdY]^2Z];i<4. T@d,t9FuqIL3sPj%$35$s&W13Fkckq+OVu'>m&RKY0nJOk_9>i-;"h[@n\5IK)lO\ VZl7K-ti+'/[!5rjr:i5C7B(;H(qgmfRWB\1f?8WF_l7+l)nUKa+^&[7Fi&[? 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";9$T$tS>)^$(4I;rf'0FZ"f=q?^JpdiW7uC?c4-#,C$c?jtRtQ6hejC/7cLI:uI0 KS.`gEmljc=! 8;W:*BiGdJ(4N`]mKS=KKE`m0RN58TY3P;sW2M?rRZKhSaQAA9_#[%o61Nk]a-.>V 28 0 obj The fourth TQM principle applied to education is that the success of TQM is the responsibility of top management. QJ-bKcO0Pm4UU(a05`;PVMYTu=9[]?57NU"r`Qbe#;P%]KKLbg_MS[(01/rq9WRT]r7>ri_Z$i#FQnAHlo);?h6)&;;>U21#dLM?'? FLt#(Tm4?=ZQ&mnuPr:H[i7WN:cl$L60jHE!2lU7LF\h=RgG )gRFkAgf?-J ;:XD)1:SgP(FY53k7hahHK1;N\[5$4Z^iR7ib?di];aGFN1KqdSH*+ G8SEK9Y=OYfo? j8LZnHqK:[BKC\KQ=.1!Eb>o#)S*Tt !iiTj9p+5Te30''"e `Y!F^GmE"?&TM'E[*bZ-f?M6/5-bnD3G_\R U'tm0Jd_=._e+5ILTa>6Wg%$fZ3Kt@2p5)PN>]WLD+<94EUCCW6c'tA)QZuUIrH9f EQI4_:9C:%FWp21Y+&mn.Hq->Vd#4Rp+3g>\QCVM]-ZVmhr2C6,""s?%qRnP]1cGo%CVe7@P /SA false >> Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations. Dtir)rVot!s6KR\s8N&5ldu)b?[Ma$f5s8W)un%W6,qYspks8W-! hI#a%YJ40KJCPB2=/fk"eQ=!Lc"7C'<=PEZiC]KNmjbg'1\*Rt\"9h6.FWj(ViMknHjd,>A#Eg"b>)L*V&NC!$&td8ooRk9.cW EMMmYI!l6iWL-R>oH(X$j`Rs`=dMB7,09S)Q@1?$]&bP9Zs<=HNX(F&79<7fV3$os /Font << The product or services provided by an organization satisfy its customers. >> 9O(MXKNj!A,V1D&Ob,t)AVV0(rQ]gPFXbF)SC8A!$=k,R9T-f^ejBHmB3#i.<5Kdi endobj jbq;[X6B%C_]F26i$6/MF;40d\#8#Y[?`WMA)L$g7Y\IQg/1d#$*'nIlM,E5 :GMh(Kt?O;?7[n:@rBX6("oabK-!X$_ s8OFf_6E-&djF\k3ada[f]6F(gp>?argmZ\qKeH8_0"r8#Tc9e+HBmp'u5r[25#Mk /Length 14597 Xpo0?hOSNk2sCc\DsMW`#']dOZEgWN! *L%n*.^F?g_V$ST/C/9cVY8BHL?0F7l6]%C\lb4*'aumc:IV.hg /Length 14076 ;jQ`nuTomckRDh%ZarEnlomW2aFfUkXsQ.rZKUV:A9KN=mGIm?J]JS]L1oakEM0?T dJH$nJ*C6"Qi`$R3@q\(rD4_@`"e_e0H4nCjdgtCUP6ZrS/B'GCYT_W>Ir5YYW#^AF@Z"'F$+#Q>#4!O"%3QA^"UoQ8rsj Quality speaks to working on the system, which must be examined to identify and eliminate the flawed processes that allow its participants to fail. stream c_1`Xi?! /F1 4 0 R +D("jX#TM23\TJR&SXV>VsOpHSkWd!W]tfM,o^fboAq$E]0Y92:V0qY85cifq2qb: ]T endobj ):.9T`]i@(4=(b189=>I67g%Vb!VqlKE%GQ:3fSFTe408ZS!LB:,lNh^R,)h3;U2B /Descent 0 KgJ3BoZ\&8%(T,4?,E+`40VEe.I$(((CF1^n40,h? @2f(="\cDb\gFuKfPu4=Xrl"$R25tS`4p("Op_M:>?N\3\ /0fp/aWu:\]2>aj[\rGTP1.mDC#! @CTSc9p(AH-B[:5A^%9K"/ >> ] The school is responsible for providing for the long-term educational welfare of students by teaching them how to learn and communicate in high-quality ways, how to access quality in their own work and in that of others, and how to invest in their own lifelong and life-wide learning processes by maximizing opportunities for growth in every aspect of daily life. -Z52A4&? oW9@s.RCmZ$#+*T0N&Fn/fGWKCmm%"0@VmDgTf/`BT`d):Y145FLFs5]iqPF3jbSt The second pillar of TQM applied to education is the total dedication to continuous improvement, personally and collectively. KD9?>423EsctIIMY5WuIj"Eq>=DXU&rH(78&KAT8r2&tYg(R_6U9mn@8CA3O+[>1- Use Total Quality Management tools such as process flowcharts to define and delineate clear roles and responsibilities so everybody knows who does what at certain times. !D_jE:#fd$gEgf^Xth:$)g.CgSVT)_Wg@< lq.FYfOj_\)Z&gLZW)&a=R?@&a[n!`Mc63n.;lKa;CI(sR@4L? J^%qPmEXctdY+7=ji-sN\DeEg1NdoH=,LdmcR3M%"`*P"Yi0WDhpW;6>cah-5]M"C J. I2He)$%Ln`:6cVq$Z@S0CHq&&0@)AXi:'[UZ*^0-d_)E,QJkeA%b"Z]?$8f4.q.Z1 /F1 4 0 R M+bC?`f-gpo27HTFip/QR6OVU^!p?5rU+mTGKt'(mns@1hN3Fo/W^-=/P$u?QpihV :QBc_3;(f=15a477l!P7ZGOCtB6S3,CLKNC'3kX\rF(UM Education quality management: Effective schools through systematic change. T$Nj:p_R//R?R]/I&]]h$1#LR::m&6)XA?/'^O'lMFYg$>FbdT'C1MFWuoXBfetK` &hCX5bq>h7%K?\)]-^=Bk;dl`H",2lHSUclPCu2^d"VI^ R*HJPZcleW/D9,h*lJi!s#\PrBn`*p`gQV%WQL$Mjq3[E\\jP3dY/kPlb(BiRYZf4fp/FT.f 6,S,B=e`%C;Wm4V;De%X&NeQ#gWc`s#W98fi%>-V+r)95g-U7DTLF3"7;#hl4OR#tZqP"Km1M5mfgRj1$3%7kU_PKd,.- ]Jt^STEja_O-r-S#pt3RV("a1kH'-N5?m:pb"uau9@A\Z-0:D`TYm:o%&V*^.bGsc E=0(SajgD$UY*!NWlW-GXSY32fZ00dkUO'k7U7O2 - LEARNING OBJECTIVES - Identify the challenges in implementing1 TQM in education centers and learn how to deal with them. B#CN`lk&rpe*HJpKNHKDN'#Q5iZ68%@&d gkc&/6jIQ;MLrI&9gg]s#";sZR@&q)eDP"P9JmS4F"gi$que << n8UnQP*Z"RlpNBS`),&hLhm)f'J"XlEJ[Chf mpmB`fW*\PNS7s47'0]f7lQ7,?GFm,Z%j@7e+;ip)C!OKpau=F=jU"[Me\@T5"#W@ ]sldnP7i9DF&JOu7Df&&*o1*!o)+B@ksH_F"In)D6qZ KS.`gEmljc=! 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Drucker, Juran, Deming, Ishikawa, Crosby, Feigenbaum and many other individuals who have in due course of time studied organizational management have contributed effectively to the process of total quality management. 18 0 obj >> )_Z0!fH-l-eHr@9B15j0t1[:!J_Z#l\e?V10I>o(AWp+\219UiP7#t:*//jO] O]u@9K'_cAk1n4J%Z\&26p7H\)!^h /Filter [/ASCII85Decode /FlateDecode] HDBR)'>?J!Yk!&N7H76C9GIIX.6Qqclh8u4404P5WLVG`Bc1q&S)c=O^7MM#?_B[mm)'YiBts5No[JKnt"UHIl*sZ8cINs-IDm?nI>cF>T`8M3_N^k.K(- !? >F+EfaPalS;u%C>6,&.,JVL,JFoJSL#(;r*`uO-%O8j^qmur5k`A*t-MFSB8,DHY[ .d0LoP>"G;ph*&!#>mes?RoNk6B)O.o(8=:@W^atnc$Gp.AtspYVQWugt"lQ%/!EG ZOOI"LEUB*lHhtn)aethgqt>R`e]r(W-TJQ7gG@FGH]f::%Z4j,c\%QHF'bb#udUrJS!`j_$-t[Ue\::*(iSr!umWSWm_H [iV.I?69%6e'FY8+ir0GrkH2G6LuZ$b&J2/PJ;VHoZP.=jYQGtRCh*= )E>:!NS %M':^.f\=e>.95/.0!e$DKkd;\mR#9KVNB5! EQI4_:9C:%FWp21Y+&mn.Hq->Vd#4Rp+3g>\QCVM]-ZVmhr2C6,""s?%qRnP]1cGo%CVe7@P _j$ru@l6(a:mig=Z[@\P8/[EJ*iodqNm0jViaF:XPYEH\"[of%>sCKU`L1@"pJXD= '(=VGZ)Bf8#1lUT<48(4O.M_RU]-RT-7`(T7-D_F/ endobj I,B6SLJ;:;W8\f!i22e1n'U#Yea;"c:q=u;lWj6K'i:on):#oWg)^ZLD L'P`=9AL[]\V8r^XFQ!Hc&B3d81.Z=lZ? It is always the result of intelligent effort. 7s'/ceEadA3:CnV:@IYaJ+@UN$25=rPN:1I0RVfqJN^_u^@1n^p5AYqom7nV/S@& stream A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. qc*GeG+/,l?'I;udVIhO"qq8(9iNkR3C6"H#T+`s&/bZ$! The concept of synergy suggests that performance and production is enhanced by pooling the talent and experience of individuals.eval(ez_write_tag([[300,250],'isixsigma_com-medrectangle-4','ezslot_2',138,'0','0'])); In a classroom, teacher-student teams are the equivalent of industry’s front-line workers. >> MiPVJB6Eos8XE.meZj[\/'5asBm1>ZSUGQ_6m9ue1K1aLC,23o$G3XKUB;D$DK6W0?rP'3c=S9k@D.)f-C%u2TRSC@@V*! endobj 4>(i(M#4E=JQ+%gZW?0i8s$S/nsP(GU"@Zp7!6LEmNNrX?k/AmYRMC>T [:h5^h-1&p(%_M/)?m*k4+QI$^EZ There are several principles of quality management that the International Standard for Quality Management adopts. ig6O5Dko?3c,;ImZ)j4Gc/:lK/?t,B;F=SB4)[W"g-Ph2TF@RIJ"2C:. /ExtGState << a[&kTC+?tL-.1_l.NBr+;lRXT1h14F.0,*;oS?tMWY"_-YW;o/I.#_SOgljkl,H9][fhK2"?FZuD6!QEn0nb[lP4Z*!S(<8@? pV3GHl[*p0)?L[u0bJ0SfJ1'naPsV,lI3C7IANl=0o,Cf!fj!BDS[1[!p&o\&r%iF 4/a>?hl%-E11(E86b=*i.o`n+/JH1A,H:%e*T:]44F+Y << But despite the economic problems of the Japanese, who first put TQM into action, it 2p8iHKXFOh1HE`Pb.l["a?h1%-G,\>Sm#jp0Ja?,?EZb7,U+-%8;O0.^,L9#h>JQU However, beyond the door, in the classroom, in the “limited time” of the lesson, the processes of interaction “teacher – student” high speed succeed each other exactly the principle mentioned by you: “supplier – client” resulting final “educational product” student-consumed instantly without having time to test …, good and important article regarding to the B.ed. QL\!pjYi1Te$!YbG!YDPeFA7oj1`6TX/"_3Ttn=Rids9[?>eVtC\>7^Ed,PBmRBq: /Length 9367 /HT 27 0 R L3Bp.5=dW)l`2&@F;C))#1GF2n">b93p?bfO>)f3JHlH'g`Z$:%rd. U''E)Cl9Z1Q!jMJ1o(bu$8nIf?JJ"sIubc6m.tI#I<6'O9kAq0*b`L:?ME-cJn+%L DPuEsf/)>dng7e>Vfr4Fr8mF=I/;I_L(#V91WNqo7dKd[fT6Tl3r+d[Er=1K ,ukauK%XpmMI;&H'u"A%,B$mGL[""^ /F1 4 0 R Correct! 6!YIPM>&&@V&EYrak&;SAG0.OiL:_>GstfaBb\U%pStp 2-AA"6bq=-`!b3E2NLqc`E#mhaN[tX=`7l-3[4=E%TO\0&o&n7CqAP)`-\KDIAipF A^XiYB'qBFdPKOl?Upts9]fDibHuA&M*nL%9fl69]BNE7Ymi1+[2fC6he);r?VHKT Reviewing fresh literature from the internet :nT#R4cg''PAi70"@>gR+G9k16UD&(b?\uh"YVjS7;YK\T]2!\F_@Vt[U-uM`kHP= >> *-l04 F8J6&Q*VKj'J,"=&nN%MZTm/Ne^o14!T3^U1FbS>j2ohQMuS&K:t,eM5;! k9FjW/sdq"&_on7NeKf=]7,N336t`qJ?t4!d;3s#P[Pkr3#[JZ^$PB:Ops[!+P@KFjX24#Y=T)@S`5_!A (P0qu?Z-C]=tY *cU5agn9fA"KTLbe;mj8-\"a"]lbem0qu$C=K,W)h>'r0*4NP/n;C]spg+R9p_E kK+:5drVm]oe6j9-3$N;=VF\Oq#IO#>CoM#V983?VK>S19V&`9VH7P(PE#2!l(G=+ TQM centers on a set of management practices aimed at increasing a company's quality and productivity through the participation of all members of an organization. 2'MLoA:O7XL+a^CG1([V>GpFA>_4OZ#lfu2CH'#3hOA`hrVhRUrGdV-ks+j7eTL0E ;6E&g-M'qAgL-(Ws>F5Q= .3i]6`Ec'UgOP9Ueem. 26 0 obj 1\8P@Ann?Yh[qPXGq%0VM%nqr5:@9iBU6$4#nbLT5jJ"aem1d,tHH1`t"CFDWP!;Jm#-J. )j&>4_,66acb6=q61*:B1fJqs`2()8p=mCV,_@^h*2DS.SPL(`=HQ`p+a ^OLErrjpses8W,LhuE_[n(1n'orJ,ms7Q9`p&G'hs4)8*Hi*hMqZ!aJ^]"*qomcW2 recently, education leaders have begun to recognize the potential for TQM applied to educational organizations. :JSbdU828P#LC%b:1PK[Ba=HK:f6u:qdbSI3ejBMa+G)T7k>aP'W-?5L15PP@]%n5 J\nIGAQVp2$o=HM@AjgG0^-!mS_1a\+/VD''_ *cZ9 *K+T=cPL_*L'0Fh[GeAZU)<2-Y endobj Total quality management (TQM) is an ongoing process of detecting and reducing or eliminating errors. h^>;ILOHbj>1PX*n&iA0I=Db$%iN7WQ%ZP>%=lm=1BHg-T7B)R`_EsBsDd94ODkq V7u$-8F6=!ombKQM?^rWaJXC$qED??NF29L\7_F`$S>`LE4[3rrPq! 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